Performance
Havebury is committed to delivering services right the first time and to monitoring our performance in order to identify improvements.
The Performance Team
The team covers a number of functions including corporate performance, customer feedback and customer satisfaction. The team also provides support to the Performance and Scrutiny Panel.
Performance Data
Havebury's Board reviews a set of Business Critical Indicators every time they meet. The Board decides which indicators are included in the report as they enhance the governance of Havebury.
A number of Performance Indicators are collected to measure how well Havebury is performing for its tenants. Click here to see the promises we made to you in our Local Offer document and how we are performing. We also provide regular updates in Havebury News.
HouseMark Results
HouseMark has developed a benchmarking dashboard so you can see how we're performing. The information is presented in an approachable and logical way. It is aimed at, and ideal for, tenant scrutiny of services and value for money.
Contact Us
We hope you have been able to find all that you were looking for, however if you have suggestions on improving this page or information that you think could be useful to others, please let us know here!
Complaints and Compliments
We welcome suggestions about how we can improve and we appreciate both complaints and compliments about either our services or a member of staff. Click here to find out more about Complaints and Compliments.
