Policies

Policies are important because they allow Havebury to:

• clearly set out what we can and cannot do

• follow legislation and good practice

• manage risk

The policies on this page directly affect residents or the neighbourhoods they live in. Policies are reviewed regularly and residents are involved in the review of customer-related policies.

Harassment policy

Rent setting and service charges policy

Customer care policy

Equality & Diversity policy

Rent collection and arrears recovery policy

Development strategy and home ownership policy

Complaints policy

Tenant and leaseholder compensation and payments

Antisocial behaviour policy

Repairs and maintenance policy

Aids and adaptations policy

Garage lettings and allocations policy

Supporting people policy

Protection from abuse policy

Periodic electrical inspections policy

Home purchase policy

Domestic abuse and violence policy

Asbestos management policy

Collection of former tenant arrears policy

Protection from abuse (children) policy