Our performance in relation to responding to complaints can be seen in the table below. Our standards state that we will respond to formal complaints within 10 working days of receipt and informal complaints within 2 working days.
Havebury has recently reviewed its complaints policy and the new procedures took effect on 1st April 2014.
Click here for a detailed analysis of complaints performance for November 2015
SMS Happiness Surveys.
Havebury is trialling a new way to communicate satisfaction surveys to customers. For more information on the SMS happiness surveys, click here.