Access to advice on your benefit entitlement
Since April, changes to the allocation of Council Tax benefits have been introduced, along with the ‘Bedroom Tax’, which impacts tenants with one or more ‘spare’ rooms in their house. Havebury Housing have worked hard to prepare tenants for these changes, including providing up-to-date information on the incoming changes, both on our website and through the Havebury News, and a timeline of how these new developments will affect our tenants in both the short and long terms. The Havebury Welfare and Benefits Team are always on hand to offer impartial help and advice to our tenants to ensure we help you as much as we can during this period of change.
For some people, this may not be enough. In cases where the benefit changes have left people struggling to keep up, Havebury Housing recommend the services of organisations with experience in helping people facing difficulty to get access to the help and support they need. Two we recommend are Turn2Us and the Citizens’ Advice Bureau.
Turn2Us is a charitable service that helps people to access the full range of benefits and grants available to them, based on their circumstances. Their website includes a detailed benefits calculator that enables people to see the services that are open to them, using their current salary, bills, etc, to accurately assess their situation. For people who do not have access to a computer or the internet, Turn2Us offer an advisory service that enables people to discuss their options with one of their team. For people enquiring on behalf of a friend or relative, Turn2Us offers an intermediary service which allows them to help others access the range of grants and benefits they may be entitled to.
The Citizens’ Advice Bureau (CAB) also offers advice on a range of consumer topics, including benefits and welfare issues. The CAB has offices across the UK, where people can seek help face-to-face and access their services with help from an adviser. The CAB also has a range of online resources to enable users to find answers that suit their personal situations.
Of course, we appreciate that this is not a comprehensive list of the range of services available, but just recommendations. Havebury remain committed to providing the best advice and support to our tenants throughout the course of these welfare reforms and ensuring that any difficulties are dealt with as quickly and easily as possible.