Havebury recognised for excellence in tenant involvement
The social housing provider has been awarded the Resident Involvement Quality Standard (RIQ) by Tenant Participation Advisory Service (TPAS), a national organisation working to promote tenant empowerment.
It’s the second time that Havebury has been granted the prestigious accreditation after being one of the first in the East of England to be accredited in 2010 for their resident involvement. The accreditation is awarded to landlords who excel in involving residents and tenants in service development, delivery and improvement.
Sandra Norris, a Tenant Board Director and Chair of the Tenants’ Forum at Havebury, was presented with the RIQ plaque by Michelle Reid, Chief Executive of TPAS, who congratulated Havebury on its achievements, particularly the strong sense of respect between employees and residents.
Sandra said: “Havebury employees have worked incredibly hard over the past three years to continually become more attuned to residents’ views and improve the resident involvement service.
“I am so pleased that Havebury has yet again been recognised for its excellent work - it was a real achievement to receive the accreditation once, let alone for a second time.”
As part of the accreditation process, TPAS looked thoroughly at every aspect of Havebury’s work with its tenants and spent three days on site carrying out interviews, focus groups and observations before the award was made.
Karen Mayhew, Chief Executive of Havebury Housing Partnership, said: “We are committed to keeping tenants at the heart of what we do and empowering them to play a meaningful role with service delivery and development. I am delighted that we have been recognised by such a prestigious body and I would like to thank all of our employees and tenants for their hard work."
Havebury, which has offices in Haverhill and Bury St Edmunds, is dedicated to serving both the existing and future housing needs of people in West Suffolk and parts of Cambridgeshire. A charity and not-for-profit association, it currently manages 6,000 homes. For more information about Havebury Housing Partnership, please call 0300 3300 900 or visit www.havebury.com