Accessing the services we offer our tenants
Customer Service Standards Performance
We have focused this year on making sure we are delivering a high level of customer service and the involvement of our mystery shoppers has helped us measure that. There are 12 standards in total and below shows our progress over the year.
We have reached and maintained a high level of customer service and we hope you agree. We plan to tackle the quality of our responses next year and will be aiming to make you all feel like the valued customers you are.