Tenants' Handbook

The handbook includes information on:

• contacting Havebury

• tenancy agreement and rent

• use of your home

• repairs and maintenance including self-help diagnostics and diagrams to help you describe your needs

• conduct and safety

• moving out, exchanges and transfers

• general information about insurance, safety, security and garages

• complaints standards and how we deal with your concerns

• service standards and what you expect from Havebury

You can read the Tenants’ Handbook by clicking on this link or downloading it to your computer by right-clicking and choosing the 'Save Target As' option. » Tenants’ Handbook 2011