The housing management system is part of Havebury’s strategy. To simplify and deliver better customer services for its tenants.
Havebury, identified Cx as the ideal IT platform for delivering improved services.
Director of Resources at Havebury, Marie McCleary said:
“After evaluating a number of different options, we took a strategic decision to put in place both Civica Cx and Keystone Asset Management systems to simplify and standardise our current housing applications.”
Havebury’s Head of Information Services, Paul Rowley explained. “At Havebury, we believe that technology which is appropriately targeted and well-harnessed, can help our team deliver high-quality services. Civica Cx and Keystone form a key platform for us. Part of a wider transformation of how we interact with our customers. As well as contractors. Whilst using contemporary technologies.”
“We’re delighted to be partnering with Havebury. As they continue their journey to transform customer service. Our Civica Cx solution is going from strength-to-strength. It is now in full use with five key customers.” Jeff Hewitt, Executive Director of Housing and Asset Management at Civica
Civica Cx is the industry’s first web-enabled housing management system. It is accessible at any time, from any device at any location with an open integration approach. Designed to focus on people as well as property assets. Cx allows housing providers to transform customer service.
Keystone is an asset management solution. Providing comprehensive life cycle management of an organisation’s property-based assets.
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