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Havbury News Summer 2018
Posted on: July 11th 2018   •    Posted in: Havebury Newsletter

Havebury News Summer 2018

A warm welcome to the summer edition of Havebury News.

It’s here… Havebury News Summer edition. 2017 was a busy year for the organisation and there has been lots of change.

This includes the transformation of our customer service offer and the recent conversion to a Community Benefit Society.

In addition, we have also completed 166 new homes and a further 400 onsite, while £198,000 has been invested in 40 separate community and environmental projects.

Over the past couple of months, we have asked you to give us your feedback on our two tenant consultations, which will enable us to better shape our services.

Find out about how your views are helping us to transform our services on page four.

Thank you to everyone who has contributed their opinions to these consultations; the Board members really do value your feedback.

Later on this year, we will say farewell to Karen Mayhew, Havebury’s Chief Executive.

The business has developed and grown stronger under her leadership and is now a leading light in terms of financial strength, governance and best practice; not only

in the eastern region but nationally as well.

I’m sure that you will join me in wishing Karen all the best for her retirement.

Donald McKenzie Chair, Havebury

Take a look at our other latest news articles here

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The Housing Ombudsman Service published a new Complaints Handling Code in July 2020.

All landlords were required to self-assess and publish against this code by 31 December 2020. Our assessment of this is here https://www.havebury.com/wp-content/uploads/2020/12/Self-assessment-form-HHP.pdf

#Respecting #Engaging #Fair #Complaints