In today’s digital world, everyone is looking for an efficient customer care experience. So what does this mean for Havebury and our tenants?
Did you know? We have over 2,000 ‘millennials’ living in a Havebury home. A millennial is a person born between 1981 and 1996. Millennial’s are often credited as being the digital pioneers. But the fact is that digital communication channels have raised the bar for customer service across the board.
Current uses of technology
Havebury make use of currently technologies through emails and texts. We communicate with tenants to confirm appointments, and other key information. Over the years we have managed to reduce our no-access rates through these methods.
To keep up with demand for digital services Havebury knew we had to improve our self service offer. Meaning tenants can access services 24 hours a day.
As a society we use live chat, chatbots and even social media channels to communicate. we know that our tenants expect the same channels of access.
myHavebury is our real time online service where tenants can make and amend payments, report repairs and schedule appointments, all at the click of a button.
Let’s set the scene;
It’s 10pm on a Friday evening and you have discovered your kitchen tap is leaking.
Instead of waiting until Monday to call us up and report a repair, you can book one yourself. From the comfort of your home.
Head to my.havebury.com log in, and request your repair. We have even made it easier for you to choose when a technician can come to see you. Making myHavebury work for you and your life.
Unsure of your rent account balance? Use myHavebury
Want to set up a direct debit? Use myHavebury
Need to find out more about your tenancy? Use myHavebury
What do people say?
Recent research has found that more than 70% of millennial’s say a service that respects their time is most important.
This is why we have linked our customer access channel with a scheduling solution.
with myHavbury providing out-of-hours contact and a responsive system tenants can raise issues efficiently.
“It’s really straightforward and easy to use”
“The language makes sense, it doesn’t have loads of big words that I don’t understand”
“It’s really friendly, I feel like I’ve got more control of my account”
“It’s much more straightforward than the way we do things online now, I like it!”
Have you tried it yet? my.havebury.com