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Posted on: March 30th 2020   •    Posted in: Community, General News, Tenants

Scams to be aware of …

Don't be fooled by scammers

We are aware of scams that are currently happening in the local area and more broadly in the UK.

We aim to update this page when we are made aware of other possible scams.

In the meantime, if you would like to report a scam to us please drop us an email at We can then communicate this on our website and social channels – You can help protect others.

We would advise you not to partake in conversation with anyone who:

  • calls you unexpectedly, asking you questions about your tenancy
  • calls from a number you do not recognise. All Havebury calls will come from our 0300 3300 900 or a number starting in 01284. If you are unsure, hang up and call us back on 0300 3300 900 to double-check
  • asks for your bank details
  • makes you feel uncomfortable
If in doubt, hang up! 


  1. Breached Stay at home regulations scam
    Where it appears that messages have come from saying you have a fine for leaving your home.
  2. Free school meals scam
    Asking the recipient for their bank details to ensure they still get their child’s free school meals.
  3. Ordering products
    Where people have ordered protective face masks, hand sanitiser, and other products. These have never arrived.
  4. Failed Payments
    If you get an email or text message telling you that your payment has failed, please be very wary. Independently check this by going to the company’s official website or using their app. Do not click on any links provided. Alternatively, you can check your bank account using online banking or telephone banking. 

Companies that you may need to be aware of-

  • Paypal
  • HMRC
  • Amazon
  • TV Licencing
  • o2

Advice from Action Fraud

  • Stop: Taking a moment to stop and think before parting with your money or information could keep you safe.
  • Challenge: Could it be fake? It’s ok to reject, refuse or ignore any requests. Only criminals will try to rush or panic you.
  • Protect: Contact your bank immediately if you think you’ve fallen for a scam and report it to Action Fraud*.

Your bank or the police will NEVER ask you to transfer money or move it to a safe account.

The DWP takes security very seriously but you need to be alert.

Organised fraudsters will pretend to be Government Departments often to try and trick you into calling a number, send an email or click on a link. These sites look like a DWP site but is a fraudulent site.

Never pass your personal information if you have any queries over the nature of the contact.

*You should report the fraud to Action Fraud using the following link Or you can call Action Fraud on 0300 123 2050 (charged at the normal network rate). They are open Monday to Friday, 09:00 – 18:00

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