This booklet explains your statement in more detail.
We have also put together some useful FAQs in case you have any further questions.
2021-22 service charge statements
2021-22 service charge statements
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I have a query with the calculation of the costs in the statement (the amount, the apportionment/division etc.) I believe I am being charged for a service I do not receive.
Please contact our Service Charge team by calling 0300 3300 900 or emailing servicecharges@havebury.com
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I am dissatisfied with one of the services I receive. If you have a complaint about an element of service that you receive from us, for example, grounds maintenance or cleaning, you need to report this to our Tenancy and Estates team. You can:
- Log your issue on myHavebury. If you are not sure whether a piece of land belongs to us, or the Council, you can check this via the ‘grounds maintenance’ tile on the app.
- Call our team on 0300 3300 900, selecting options 2 and 2.
- Email the team at myarea@havebury.com
If you have an outstanding repair, you can:
- Log the repair on myHavebury and book an appointment for a member of our team to come and fix the issue. Once made, you can also change the appointment date and time if you need to.
- Call our team on 0300 3300 900, selecting options 1 and 1.
- Email the team at repairs@havebury.com
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I cannot afford to pay the deficit amount due.
- Log the repair on myHavebury and book an appointment for a member of our team to come and fix the issue. Once made, you can also change the appointment date and time if you need to.
- Call our team on 0300 3300 900, selecting options 1 and 1.
- Email the team at repairs@havebury.com
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I would like to claim a refund.
If you are a leaseholder or shared owner in surplus, you can request a refund. To do this, please contact our Income team. They can be reached by calling 0300 3300 900, selecting options 2 and 1 or by emailing myaccount@havebury.com
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I am a new leaseholder, why am I paying for a whole year’s charge?
When you purchased your property, your solicitor would have been advised to make an apportionment adjustment. If you did not receive further information about this, we would recommend getting in touch with the solicitor you used to purchase your new home.
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I am a new tenant, what am I expected to pay?
As a new tenant, you will only have paid the service charges from the date your tenancy began, and your statement has been adjusted to reflect this. The amount on page one of the statement shows the actual amount you will have been charged/is due for the period of your tenancy that year. The second page shows the full annual cost relating to your property.
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I am a tenant; can I claim a refund for the surplus on my service charges?
No, tenants cannot claim a refund for any surplus amounts as these are added to the next year’s estimates.
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I am a homeowner/leaseholder, and my neighbour is a tenant. Why are they not paying for the same services I have on my statement?
All residents within a scheme/block will contribute towards the cost of the services provided. The difference between a homeowner and a tenant is that some of the services provided are collected as part of the rent that tenants pay.