Posted on: March 4th 2021   •    Posted in: General News, Tenants

We have recommenced our responsive repairs service

From 1 March we made the decision to start carrying out routine repairs again.

To begin with, we will carry out those repair works that will, if left longer, have a detrimental impact on you and your home. We will continue to review this over the coming weeks and keep you updated.

To keep both you and our team safe we have enhanced our personal protective equipment (PPE) and safe working practices. These go beyond the recommendations made by Public Health England.

We have also categorised the time frame to complete repairs based on the severity, as well as the time it was originally reported.

If you had a repair booked in with us that was postponed due to lockdown

Don’t worry, you don’t need to contact us – we will get in touch with you to rearrange this.

On the day of your scheduled repair, a member of the team will be in touch to ensure your household remains free of COVID symptoms. We will not arrive at your home without this contact.

If you need to rearrange your appointment for any reason, please call us and we’ll happily reschedule it for you.

Thank you for your continued patience and understanding.

To view our updated service information, click here. 


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