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Easter Package blog graphic
Posted on: April 6th 2021   •    Posted in: General News

Easter packages bring joy to tenants!

More than 65 lucky tenants received Easter packages from our contractor Aaron Services in partnership with The Sureserve Foundation.

Each pack included a selection of chocolate treats, a light bulb, a pack of seeds, a colouring activity for children and a £10 Asda voucher. We selected 66 recipients from a list of those who had provided Aaron with first-time access to their property to conduct their annual gas safety check.

Our Communications Team took a day out from working at home to hand‐deliver the packages. Working across Bury St Edmunds, Haverhill, Stowmarket and the surrounding villages – all in line with social distancing, of course.

Communications Manager Hayley Lambert said: “Being predominately office based, I don’t get out as much as I’d like to visit tenants and see the communities in which they live. It was great to chat to some of our tenants when delivering their packages. All of them were lovely and so thankful to receive this generous gift from Aaron Services.”

Aaron Services Contract Manager Craig Lockwood added: “We’re committed to creating a positive impact within the local community and delighted that our Easter care packages were well received by Havebury tenants.”

Did you know? Aaron Services carry out approximately 6,000 free gas safety checks for us every year. These checks are to make sure you are safe in your home. It is important that you allow them access to conduct these vital checks. For more information on the importance of gas safety checks, click here.


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The Housing Ombudsman Service published a new Complaints Handling Code in July 2020.

All landlords were required to self-assess and publish against this code by 31 December 2020. Our assessment of this is here https://www.havebury.com/wp-content/uploads/2020/12/Self-assessment-form-HHP.pdf

#Respecting #Engaging #Fair #Complaints