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Emergency Repairs update
Posted on: May 4th 2021   •    Posted in: General News

Havebury’s Emergency Repairs

From 4 May 2021 please call us on 0300 3300 900 to report an emergency repair.

We are temporarily removing the ability for you to book an emergency repair via myHavebury.

We have identified some improvements we would like to make in terms of:

  •  how you report repairs via myHavebury
  • how we action repairs booked via myHavebury
  • how we can offer you the best service possible

If you do have an emergency repair, please call 0300 3300 900.

Our technicians will never arrive at your home to carry out a repair without prior contact, they will call you directly before your appointment to let you know they are on their way.

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The Housing Ombudsman Service published a new Complaints Handling Code in July 2020.

All landlords were required to self-assess and publish against this code by 31 December 2020. Our assessment of this is here https://www.havebury.com/wp-content/uploads/2020/12/Self-assessment-form-HHP.pdf

#Respecting #Engaging #Fair #Complaints