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Posted on: May 8th 2021   •    Posted in: Tenants

New partnership with Buildbase will streamline repairs service for tenants

Our tenants will benefit from an improved maintenance and repairs service after the housing association formed a partnership with Haverhill builders’ merchant Buildbase.

Buildbase has been awarded the building materials contract after a detailed competition process, carried out by us alongside Procurement for Housing.

We chose Buildbase, due to its extensive range of over 60,000 products; having immediate access to these will mean we can respond to reactive maintenance needs more efficiently. As well as ensuring the use of high-quality materials, the partnership will also facilitate the quick turnaround of void properties.

How will this impact our tenants?

Havebury’s Assistant Director of Asset Management Richard Oliver said:

“Buildbase has established an outstanding and forward-thinking reputation within the sector. They are experts at delivering personalised supply chain solutions built around individual customer needs. Indeed, their partnership approach consisted of listening to our business needs and adapting an exciting and innovative solution to suit.

“The impact to our tenants will be that more jobs can be completed per day, reducing the need for our technicians to collect materials off site. If further materials are required to complete a job, Buildbase should be able to deliver the items to the tenant’s address, meaning that the job should be complete on the first visit.”

We currently manage over 6,800 homes across East Anglia, and we completed more than 9,000 repairs to homes in 2020 despite the challenges of the pandemic (more information about this can be found in the spring edition of Havebury News)

Richard Barker, who worked with Havebury to manage the materials contract said:

“Instead of a traditional stores model, we operate a replenishment van stock solution through deliveries by dedicated Buildbase drivers.

“This creates significant efficiencies and enhanced productivity with technicians having access to the right materials at the right time. Most repairs are complete within one visit. Whilst the correct volume and type of materials are always available within the store.”


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