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Service delivery blog post
Posted on: July 13th 2021   •    Posted in: General News

Service Delivery – What would you like to see

We need your feedback about our service delivery, you could win a £100 Love2Shop voucher just by letting us know what you think!

In March 2020, all our worlds changed. We had to adapt the way we delivered our services to you, this included how you could get in contact with us if you needed us, as well as how we kept in touch with you. During this time, we’ve been able to work with everyone, for everything, within the government guidelines at the time. We closed our office and reception service in line with this, but there were many other ways you could get in touch with us.

Since March last year

  • you’ve reported almost 27,000 repairs with us
  • you have made over 63,000 payments
  • we’ve been in touch with you over 162,000 times

If you listened to the Prime Minister’s update on Monday 5 July, you will have seen that things will start to go back to ‘normal’ over the next few weeks. As a result of this, we’re reviewing how you contact us, and in turn, how we deliver services. For example, we’re exploring how you could use hubs or community spaces in your local areas to contact us. We have also re-started home visits and undertaking repairs. You will start to see more of us out and about in your community again.

Help us with our service delivery

We want to make sure our services are tailored to suit you and that you can contact us whenever you need us.

We have put together a really quick survey, which firstly explains all the different ways you can get in touch with us and secondly asks you the £100 (or voucher) question…

Do you feel confident that you can contact us when you need us?

Click here to complete the survey

All entries will be entered into a prize draw. The first prize being a £100 Love2Shop voucher and 2 x £50 Love2Shop voucher runner-up prizes. The closing date is 30 July 2021.

Please note, your contact details will only be used for the purpose of this survey and to send your prize if you win.

Thank you for your time. We will post the results on our website, social media pages, and in our Autumn edition of Havebury News. 


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