Posted on: February 3rd 2022   •    Posted in: General News, Tenants

Permission applications made easier

Making our services accessible and simple to use is important to us

Over the last few months, we have been reviewing the way we process your requests to make improvements and alterations in your home. We have now launched a new permission form here on our website. Going forward, this will be the only place you can apply for permission to make alterations in or around your home.

So what’s new?

Firstly, you can find the new permission form here.

Enter your address followed by the type of alteration you would like to submit (as seen below)

permission wizard 1

A pop-up will then appear and you will then be asked to select from our list which type of permission relates to the alterations you are wanting to make.

permission wizard 2

Once you have clicked continue, you will be shown a message to confirm that your request has been sent to our team. Please allow six working weeks to hear back from us about your permission request.

We are keen to hear your views on how you have found reporting your permission requests online. At the end of the process, you will be asked to score the experience and provide any feedback to help us improve the service.

Click here to access the permission form now!

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