This statement relates to service charges applied during 2021-22.
The statement shows the difference between what we estimated the cost would be, and what the actual costs were for 2021/22.
This may result in either a:
- Surplus – a refund is due to you
- Deficit – there is a shortfall in what you have paid, and an extra payment is required.
If you are a homeowner/leaseholder
- If there is a surplus, nothing else is owed and your account will be in credit.
- If there is a deficit, any underpayment should be paid by 31 October 2022. Please note, payment terms and instalments can be negotiated, please contact our Income team for more information. They can be reached by calling 0300 3300 900, selecting options 2 and 1 or by emailing myaccount@havebury.com
If you are a shared owner
- If there is a surplus, nothing else is owed and your account will be in credit.
- If there is a deficit that is unaffordable and you are in receipt of Housing Benefit or Universal Credit, the money owed can be added to your 2022-23 rent. This means the costs will be spread over the 52-week rent year making the payments more manageable. Please contact our Income team for more information. They can be reached by calling 0300 3300 900, selecting options 2 and 1 or by emailing myaccount@havebury.com
If you are a tenant
The surplus or deficit will be added to the 2023/24 service charge estimate and adjust your weekly rent and service charge from April 2023 to take account of any surplus/deficit. Any Housing Benefit/Universal Credit applicable benefits will be adjusted in April 2023 when any surplus/deficit is added to the 2023/24 estimate.
This means you do not need to do anything now and you cannot receive a refund.
Here are some useful FAQs to help you understand your service charge statement.
