Posted on: November 7th 2022   •    Posted in: Community, Corporate, Tenants

Independent East Conference 2022

The importance of listening to our customers.

On Friday, we hosted the Independent East Conference 2022, which focused on the importance of listening to our customers.

The conference invited board members, customers, and colleagues to gain insights from experts within the sector. We discussed some of the challenges our customers face and explored solutions together.

Thank you to our speakers, Hilary Burkitt, Director of Housing at IFF Research, Kathryn Eyre, Quality, Engagement & Development Director of the Housing Ombudsman and Kate Dodsworth, Director of Consumer Regulation for the Regulator of Social Housing. Also, a huge thank you to Orwell Housing Association for all their hard work on the day.

Discussions focused on creative collaboration being a key solution to the challenges faced by housing associations. We discussed how really listening to customers’ feedback and putting them at the heart of decisions, could help smooth the difficult times ahead.

Independent East is an informal alliance of five community‐focused housing associations in the East of England – us, Broadland Housing GroupFreebridge Community Housing, and Orwell Housing Association.

We will continue to work collaboratively to address common issues, sharing ideas and best practices to improve services and better the lives of our customers.

Want to find out more about Independent East? Watch the video below.

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