Posted on: November 23rd 2022   •    Posted in: General News, Tenants

Dealing with damp, mould and condensation

Condensation occurs when warm air collides with cold surfaces, or when there's too much humidity in the home. This can then cause patches of black mould.

If you’ve noticed mould or damp in your home, contact our Repairs team on 0300 3300 900 and choose options 1, 1 and 2.

If this is the first time you’ve reported this, one of our technicians will visit your home to carry out a mould wash. They’ll also see if they can spot anything causing the problem and carry out any required repairs. We’ll then contact you after eight weeks to see if this has helped, or if we need to take further action.

If, after this time, the problem has not been resolved, a surveyor will visit you to investigate further what could be causing this. We will identify and arrange works required, and share this with you, including timescales for completion. Once these have been completed, we’ll check back with you again to ensure the problem hasn’t returned.

For more information and tips on how you can try and avoid condensation in your home, click here

We know the cost of living has gone up, meaning energy bills and other day-to-day costs have increased. Click here to view our cost of living support page. Or you call our Welfare and Benefits team on 0300 3300 900, choosing options 2,1 and 3, you can also email the team on We have access to a support fund, and we also work with other agencies who may be able to help – so please get in touch.

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