Your Personal Data and Privacy

Privacy Policy

Havebury treats the privacy of its customers and website users very seriously and we take appropriate security measures to safeguard your privacy. This Policy explains how we protect and manage your personal data you share with us and that we hold about you, including how we collect, process, protect and share that data.

We will always collect and process personal data for a specific purpose, linked to a lawful basis, adequate and limited to that purpose. We will endeavour to maintain that data is accurate and where the purpose is no longer relevant, data will be deleted or, in some cases, pseudoynmised so that it cannot readily be linked to the data subject.

When using the website, there are some specific things we would like to tell you about.

Cookies

These are small files stored in your browser which websites can use to store data, either to analyse usage of the website or to improve the experience to the end user.

For more information about how Havebury uses cookies on its website, please read the Cookie Policy.

Cookie Policy

Forms

When you want to make a request or tell us something through our website, you will be asked to complete a form. All personal data that you give us when you complete a form will be used only to provide the service requested. We will also not ask for any more data than is necessary to respond to your enquiry, request or application.

On every form, we will tell you why the personal data is being collected and what it will be processed for. It also mentions your rights. These are your rights as Data Subjects as defined by the General Data Protection Regulations (GDPR) which are listed below.

Privacy Notices

Havebury has a number of privacy notices to explain to you how your personal data is processed. It also tells you about the rights that you have when your personal data is processed by us.

Depending on your relationship with Havebury, there will be a different privacy notice. Please select from one of the following:

Sharing your Personal Data

We may share your personal data with, or obtain your data from, the following categories of third parties:

The local authorities in which you live
Please visit www.gov.uk/find-local-council to find out which local authorities provide services in your area
Contractors that work on Havebury's behalf
The list of contractors that work with us changes regularly, so please check the list below for up-to-date guidance

List of contractors

As we mentioned above, we may share your personal data with contractors working on our behalf. This will only be in order for those contractors to complete works (e.g. repairs).

This list changes regularly as when contracts expire, a procurement exercise is typically undertaken that can lead to a change of contractor.

Name of contactor	Details of contractor
Aaron Services Limited	Broomvale Business Centre, Bramford Road, Ipswich, Suffolk, IP8 4JU
Dynorod Drain Services	The Drift, Nacton Rd, Ipswich IP3 9QR

Rights for data subjects

You have rights granted to you by the Data Protection Act 2018.

You have the right to access your personal data at any time. The reason for allowing access is so that you can verify the lawfulness of the processing and to ensure that it is accurate. It will be provided within one month of your request and is free of charge, except where the request is unfounded, excessive or repetitive. We reserve the right in some rare cases not to respond, but we will always explain why.

You have the right to have incorrect or incomplete data rectified. If we have disclosed the personal data to others, we will inform them of the rectification unless this proves impossible or involves disproportionate effort.

You have the right to request erasure of your personal data or object to processing. If we agree with you, we will comply. You have the right to refuse processing of your data for marketing purposes.

You have other rights, too. For more information, visit the Information Commissioner's Officer website:

Information Commissioner's Office website (ICO)

If you wish to exercise your rights at any time, please email data.protection@havebury.com or call us 0300 33 00 900.

We may charge in some cases, but normally it is free to exercise your rights. We will respond within one month of your request being received. Where we need an extension, we will contact you within 10 days to let you know and explain our reasons, and we will respond within a further two months.