Your Personal Data and Privacy
Havebury treats the privacy of its customers and website users very seriously and we take appropriate security measures to safeguard your privacy. This Policy explains how we protect and manage your personal data you share with us and that we hold about you, including how we collect, process, protect and share that data.
We will always collect and process personal data for a specific purpose, linked to a lawful basis, adequate and limited to that purpose. We will endeavour to maintain that data is accurate and where the purpose is no longer relevant, data will be deleted or, in some cases, pseudoynmised so that it cannot readily be linked to the data subject.
When using the website, there are some specific things we would like to tell you about.
These are small files stored in your browser which websites can use to store data, either to analyse usage of the website or to improve the experience to the end user.
When you want to make a request or tell us something through our website, you will be asked to complete a form. All personal data that you give us when you complete a form will be used only to provide the service requested. We will also not ask for any more data than is necessary to respond to your enquiry, request or application.
On every form, we will tell you why the personal data is being collected and what it will be processed for. It also mentions your rights. These are your rights as Data Subjects as defined by the General Data Protection Regulations (GDPR) which are listed below.
Havebury has a number of privacy notices to explain to you how your personal data is processed. It also tells you about the rights that you have when your personal data is processed by us.
Depending on your relationship with Havebury, there will be a different privacy notice. Please select from one of the following:
- Privacy notice for Housing Tenants
- Privacy notice for Garage Tenants
- Privacy notice for Shared Owners
- Privacy notice for Leaseholders
Sharing your Personal Data
We may share your personal data with, or obtain your data from, the following categories of third parties:
- The local authorities in which you live
Please visit www.gov.uk/find-local-council to find out which local authorities provide services in your area
- Contractors that work on Havebury's behalf
The list of contractors that work with us changes regularly, so please check the list below for up-to-date guidance
List of contractors
As we mentioned above, we may share your personal data with contractors working on our behalf. This will only be in order for those contractors to complete works (e.g. repairs).
This list changes regularly as when contracts expire, a procurement exercise is typically undertaken that can lead to a change of contractor.
Name of contactor
Details of contractor
|Aaron Services Limited||
Broomvale Business Centre, Bramford Road, Ipswich, Suffolk, IP8 4JU
|Dynorod Drain Services||
The Drift, Nacton Rd, Ipswich IP3 9QR
Rights for data subjects
If you wish to exercise your rights at any time, please email firstname.lastname@example.org or call us 0300 33 00 900.
We may charge in some cases, but normally it is free to exercise your rights. We will respond within one month of your request being received. Where we need an extension, we will contact you within 10 days to let you know and explain our reasons, and we will respond within a further two months.