April 2021 – Universal Credit Changes
Here you will find some useful FAQs in case you get stuck changing your Universal Credit housing costs
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I have forgotten my log in details, what do I do?
If you have forgotten your login details, all you need to do is:
- Visit the UC website
- Click sign in and then click Problems signing in? This will then take you through the process of recovering your login details.
Alternatively, you can call the helpline from the mobile number you have registered your claim with and you should be put through to your case manager who can discuss any changes with you.
Universal Credit helpline
Telephone: 0800 328 5644
Textphone: 0800 328 1344
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 328 5644
Video relay service for British Sign Language (BSL) users – check you can use this service
Welsh language: 0800 328 1744
Monday to Friday, 8 am to 6 pm
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What is my new rent?
This information was provided in your rent increase letter that was sent to all our tenants in Feb 2021.
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Why do I have to update my rent to a weekly amount when I pay monthly?
Your rent is charged weekly inline with your tenancy agreement but we are happy for you to pay your rent monthly.
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Where do I update my Housing Costs on my UC claim?
Here are some screenshots of what you should see in your online journal.
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What if I have 'Housing Proactive' listed on my rent increase?
If you have Housing Proactive listed on your rent increase you should add this to any eligible service charge and enter it in the eligible service charge section as a weekly total on your Universal Credit claim