April 2021 – Universal Credit Changes

April 2021 – Universal Credit Changes

Here you will find some useful FAQs in case you get stuck changing your Universal Credit housing costs

  • I have forgotten my log in details, what do I do?

    If you have forgotten your login details, all you need to do is:

    • Visit the UC website 
    • Click sign in and then click Problems signing in? This will then take you through the process of recovering your login details.

    Alternatively, you can call the helpline from the mobile number you have registered your claim with and you should be put through to your case manager who can discuss any changes with you.

    Universal Credit helpline

    Telephone: 0800 328 5644

    Textphone: 0800 328 1344

    Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 328 5644

    Video relay service for British Sign Language (BSL) users – check you can use this service

    Welsh language: 0800 328 1744

    Monday to Friday, 8 am to 6 pm

  • What is my new rent?

    This information was provided in your rent increase letter that was sent to all our tenants in Feb 2021.


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