Tenant Engagement

Our Tenants Forum has a huge involvement in what goes on within the organisation. The panel has spaces for up to 15 tenants who come from a wide range of backgrounds and from the different communities that we serve. They provide feedback to our contractors, on our policy changes as well as being a sounding board for tenants within their individual communities. The Forum, in turn, then feeds into our Operational Committee providing direct feedback from our tenants.

The Forum meets one evening per month and is a great way for tenants to learn new skills and to play a real role in improving our services. If you would like to be involved, please contact residentinvolvement@havebury.com.

The Performance and Scrutiny panel provides us with an essential, independent view on our services and performance. The Panel is made up of tenants, as well as external members, who scrutinise internal processes working closely with members of staff. They carry out in-depth reviews on different services such as repairs or customer services and suggest ways of improvement to make things better for our tenants. These recommendations go straight to our Leadership Team as feedback on how we can make things better.

The Panel meet on a monthly basis, as well as additional review meetings, and present their feedback to the business to help shape our services in the future. If you would like to be involved, please contact residentinvolvement@havebury.com.

We want to make sure that even if you have limited time, you can still share your thoughts with us. The Place is your place to sign up to answer surveys via email whenever we send them out, take part in live polls and see the results from these polls and surveys. It helps to give us a really quick snapshot of how you’re feeling about a range of issues. We keep them short and sweet, and it’s up to you whether you answer them or not. If you’d like to be added to the list to receive these send us your email address please head to The Place to sign up today.

We are committed to ensuring that Havebury’s services are inclusive to all and we are leading by example, ensuring that everyone is afforded equality.

The Equality and Diversity Panel meets on a quarterly basis and is made up of staff, tenants as well as external members and ensures that all of our processes, policies, and procedures are inclusive to all. If you would like to be involved, please contact residentinvolvement@havebury.com.

If we have grass areas, shrub beds and communal areas where you live, you can help us make sure we monitor the quality of work we do in these areas by becoming an Estate Monitor. You can give us feedback once a month on how well your area is being looked after – it all helps us manage our contract from a tenants’ point of view. If you would like to be involved please contact residentinvolvement@havebury.com