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Tenants’ Forum

Tenants’ Forum

Members give their views on a broad range of subjects which affect Havebury tenants.

The Tenants’ Forum is a group of volunteers who give up their free time to improve the services and information tenants receive from Havebury. Members also meet monthly to have their say about what’s happening. They discuss policy changes, home improvement specifications, events held for tenants and lots more.


What’s in it for me?

This group will introduce you to lots of other tenants. You will also learn more about Havebury and have your chance to respond to proposed changes.


What’s in it for Havebury?

Feedback from Tenants’ Forum members gives us a well-rounded view of the business and ensures we’re doing right by you.


How to apply

If you’d like to join the Tenants’ Forum, email Chair Sandy Norris at sandra.norris@havebury.com. She will send you an application form when there are spaces available.You will then have an informal interview with Sandy and other members. If you’re successful, you will then have an induction with Sandy and Havebury’s Customer Service and Involvement Manager.

This induction allows you to discuss how the group works and answer any questions you have. Under normal circumstances, meetings are held once a month at our Bury St Edmunds office.

Find out how else you can get involved at Havebury here.


Meet the Tenants’ Forum:

Sandra Norris, Haverhill (Chair)

Sandra Norris, Haverhill (Chair)

In 2005, Sandra sat in Havebury's former Haverhill office waiting to pick up the keys to her flat. Whilst she waited, she looked at a stand which held leaflets about the Tenants' Forum. She thought: "Why not join and give something back to other tenants?" Sandra has been Chair of the Forum for the last eight years and still enjoys it as much. She is now also a Havebury Board Director. Sandra says you do not need any skills to join the forum, except the desire to make a difference for tenants. Having left school at 16, Sandra worked for a firm of solicitors and then joined the RAF as a nurse. She spent two years in Kenya at the British High Commission and worked in the fashion department at Tesco. Her diverse background makes her a great forum and board member.


Jackie Rudd, Haverhill

Jackie Rudd, Haverhill

Jackie joined the Tenants' Forum as she wanted to use her skills as former town councillor to help Havebury tenants.


Jane Long, Bury St Edmunds

Jane Long, Bury St Edmunds

Jane joined the Tenants’ Forum in 2009 and has been involved in many projects since then. She is Havebury's Area Monitor for the community in which she lives, and is a volunteer for Bury's Dial a Ride community transport service. Jane enjoys being part of the Tenants’ Forum as it is a good way to meet new people and have an input into Havebury’s operations. She likes being part of a community and wants to improve the quality of lives of her fellow tenants. She has had many and varied jobs, but is currently employed as a carer for the elderly and vulnerable.


Lee Northcut, Bury St Edmunds

Lee Northcut, Bury St Edmunds

Bury man Lee was a St Edmundsbury tenant from 1982. After moving to Queens Road in 2008, he became a Havebury Area Monitor. He enjoys this interesting work that really helps his neighbourhood. After attending a training workshop on the Grounds Maintenance Contract in 2012, where he showed an interest in the interactive process Havebury has with its tenants, he was invited to become a forum member. Now retired, Lee hopes to spend more time working on issues such as community investment, housing, and other related tenant matters.


Lucy Adams, Bury St Edmunds

Lucy Adams, Bury St Edmunds

Lucy is a Tenant Board Director and joined the Tenants’ Forum in July 2010.


 Mary Lawrence, Bury St Edmunds

Mary Lawrence, Bury St Edmunds

Mary joined the forum in 2001 because she wanted to be involved in how Havebury is run. She was also keen to learn how its operations affect tenants. Mary has also sat on other groups within the forum and has really enjoyed the involvement side as well as getting to know more people. In the past, she has been a Chair of a Residents’ Association and has taken Sign Language courses. In addition, she has had experience with special needs students.


Sandra Payne, Bury St Edmunds

Sandra Payne, Bury St Edmunds

Sandra joined the Tenants’ Forum in 2013 and thoroughly enjoys meeting new people. Her main aim as part of the forum is to help solve problems and resolve situations faced by other tenants.


Patricia Donovan, Haverhill

Patricia Donovan, Haverhill

Trish joined the Tenants’ Forum in July 2014 so she could gain an insight into the responsibilities of the group, as well as helping herself and others on her local estate. Trish has had a variety of job roles including positions at Addis, Mansols and HMP. She also has IT skills through basic training such as City & Guilds word processing, spreadsheets, databases, presentation graphics, desktop publishing, and internet and email skills.


Tenants Forum meeting minutes

To find out more about the Tenants’ Forum and its work, please click on one of the links below to read the minutes of its meetings. Please note that minutes from each meeting will only be published once they have been approved by the Tenants’ Forum.

2019

July 2019
June 2019
April 2019
January 2019

2018

September 2018
July 2018
June 2018
May 2018
April 2018
March 2018
February 2018
January 2018

2017

2016

2015

2014


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Very pleased to be presenting ‘data into behaviour’ with @iamelliedarling & James from @tpasengland client @Havebury at #HMexperienceclub @HouseMarkLtd this morning. Building in #engagement & #voiceofthecustomer