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What services are available?

What services are available?

Like most organisations, the Havebury team are currently working remotely from home.

The team have adapted very well and are still providing key services through the telephone/via email. Our Income and Tenancy & Estate Teams are available to discuss your rent, finances and any tenancy issues. So please call them if you need support.

Re-Introduction of Repairs


If you have logged a repair during lockdown, a member of our team will be in contact to confirm an appointment with you.

As you can appreciate, we have quite a backlog of repairs to work through. To help us get back up to speed as efficiently as possible, we ask that you please do not call us to arrange the outstanding appointment but wait for a member of our team to contact you. The team will be working hard to arrange all outstanding appointments as soon as possible.

If you have logged a repair that you no longer need, please cancel this appointment via myHavebury.

You can also log new repairs via myHavebury, just let us know what repair you need completing and a member of the team will call you to confirm the appointment of your logged repair.

If you have an emergency repair, please call 0300 3300900. Emergency repairs include;

  • Fire
  • Flooding
  • An uncontrollable leak
  • Blocked drains
  • Faulty electrics
  • Gas leaks
  • Carbon monoxide and smoke alarm sounding
  • No heat or hot water
  • Communal aerial/data systems failures
  • Life failure
  • Any work required for a property to be made available for emergency accommodation

If you are self-isolating and/or have symptoms and your repair is urgent/emergency, our Technicians and Contractors will carry out the emergency works. They will take extra safety precautions (social distancing measures etc). They will also be in full protective clothing. These works are essential to ensure we continue to keep you and your family safe in your homes. We will record any follow-on works. And arrangements made at a later time to revisit and complete any outstanding repairs.

Gas Servicing

The most recent news from the Government and The Regulator of Social Housing says that landlords must make tenant safety a priority and that we should start to carry out essential gas services again.

Your safety is our number one priority. It is, for this reason, we will perform servicing and inspections throughout the year.

We understand that many of you might be anxious at letting a contractor into your home. But we can assure you we are adhering to all the current safe working guidance.

This guide explains how Havebury will be approaching boiler servicing during Covid-19.

Mutual Exchanges

At Havebury, we are committed to protecting the health and safety of staff and tenants and playing our part in preventing the spread of the COVID 19 virus.  We are closely following Government guidance and re-introducing services where safe to do so.

With this in mind, from 20th July we have started clearing the backlog of mutual exchanges we had already on the system from March 2020. If this includes you, one of the Havebury team members will be in contact with you shortly to talk you through your application and discuss the procedure moving forward. Please note we will be prioritising the oldest applications first. We will not be able to move everyone straight away and appreciate your patience whilst we get things moving again.

You are still able to make an application to start a new mutual exchange, however, please bear in mind this may take a little longer than usual whilst we clear the existing applications.

Havebury contractors

Vertas – Cleaning

Our cleaning contractors, Vertas are still carrying out the essential sanitising of our independent living schemes and the communal areas of our blocks of flats. If you do see them carrying out this essential job, please always demonstrate social distancing.

iDverde – Grounds Maintenance 

Havebury’s grounds maintenance contractors, iDverde are operating business as usual. They aim to get all grass cutting duties carried out on a two-weekly cycle.

To view iDverde’s maintenance rounds click here. 


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At Havebury, we remain committed to investing in our existing housing portfolio, in line with stock condition survey reports. Find how how we did in 2019/2020 by reading our annual report http://ow.ly/XJdD50BPMs5 #annualreport #housing #havebury #investement