Performance
We are committed to delivering services right the first time. We regularly monitor our performance to identify ways we can improve in the future.
Complaints and Compliments
If you are unhappy with the service that you have received from us, please let us know.
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Self-assessment form
Here is our self-assessment against the Housing Ombudsman Complaint Handling Code
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Tenant Satisfaction Measures (TSMs)
These are twelve set questions that measures our performance and quality of services
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Performance and Scrutiny panel
This panel independently reviews our performance and commissions service reviews if they see fit.
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Corporate reports
A look at our latest Annual Report and a summary of our Value for Money Statement.
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General News NEWS
The Regulator of Social Housing’s new Consumer Standards
On 29 February 2024, the Regulator of Social Housing (RSH), published new standards for social housing landlords. These are designed to protect residents and improve the service they receive and came into force from 1 April.
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Your rights as a resident
We have created a page that sets out key information you need to know about your rights as a resident and our responsibilities as your landlord.
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