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Operations Committee

Operations Committee

This committee focuses on performance, service delivery, neighbourhoods and tenant engagement. There are eight members including two tenants.

Clive Gardner (Chair)

Clive Gardner (Chair)

“I am a non-practicing solicitor having retired from full-time work in 2011. I joined the Havebury board in September 2013. My previous roles have included non-executive director and chair of the Remuneration Committee at Julian Support Limited. I have also been involved with the North Norfolk Clinical Commissioning Group as a governing body member and chair of its Patient Experience Safety and Quality Committee Engagement Panel. I was also a member of the CCG’s Audit and Risk Committee and its Remuneration Committee.

“I was involved in the housing sector for a number of years as a lawyer, and served as a board member and chair of an inner-city housing association in Leeds. Therefore, it seemed sensible to use my skills at Havebury. I have a strong sense of social purpose and believe that I should contribute if I can.

“I have two children who are both grown up; one is a lawyer and the other is a psychologist. I’m an RYA-qualified sailing instructor and volunteer at the Nancy Oldfield Trust, teaching disadvantaged and disabled children and adults to sail. I’m an enthusiastic racer of boats on the Norfolk Broads and have an interest in all things that float and have a sail.”

Tibbs Pinter

Tibbs Pinter

Tibbs has been a Havebury tenant since 2001 and was appointed to the Operational Board as one of the tenant representatives in October 2017. He runs Suffolk Young People’s Health Project, a charity that provides services to improve the social, emotional, physical and mental health and wellbeing of young people.

Tibbs previously worked for various local authorities. Over 15 years, he introduced projects to reduce the impact of street drinking, class A drug use, on-street prostitution, and chaotic and complex lifestyles. He also developed systems and projects to actively engage with local groups and communities to make neighbourhoods safer, cleaner and happier. Tibbs is very keen to represent Havebury tenants on the Operational Board.

Lee Northcut - Performance and Scrutiny Panel Representative (Non Voting Member)

Lee Northcut - Performance and Scrutiny Panel Representative (Non Voting Member)

Wil Bryant

Wil Bryant

“I am currently the head of customer services and business development for Providor Ltd, one of the UK’s largest providers of domestic and non-domestic smart metering installations and solutions. I have been a board director of the Bury St Edmunds Business Improvement District since 2013 and vice chairman since 2014. I have served as a governor at Howard Middle School and Ickworth Park Primary, and worked in hospitality and property for a number of years. Born and raised in Bury St Edmunds, I have a passion for the town and the wider area. I live in Barrow with my amazing wife and two children. In my spare time, I play cricket and coach four to ten-year-olds from the area. I love travel and all things gastronomic.”

Keith Harris

Keith Harris

“I have been involved in housing associations for many years, and have been a Havebury tenant for nearly five years. I became involved in a couple of tenant forums which I found interesting and which encouraged me to apply for a role on Havebury’s Operations Committee. My working career has involved 39 years in the domestic gas industry, serving many different councils and housing associations in a contractor capacity. As well as many years in the field, I also held management positions for many years. This gave me an insight into both sides of the fence. As a result, I am capable of basing decisions on factual evidence as well as holding my own in-depth investigations and making sound decisions.”

Adam Colby

Adam Colby

“I am an independent management consultant specialising in business transformation. I’ve worked with a range of different organisations including local and national housing associations. My first independent piece of work was with Havebury in 2013 which introduced me to the organisation and housing. It’s a fantastic organisation with good, clear social values at its heart. It’s great to be able to support them in the capacity of a non-executive director on their Strategic Board and Operations Committee.”

Sandy Norris - Tenants' Forum Representative (Non Voting Member)

Sandy Norris - Tenants' Forum Representative (Non Voting Member)

“I am currently the Tenants’ Forum representative on the Operational Board and have been a Board Member at Havebury for nine years. Previously, I was chair of the Operational Board and vice-chair of the Strategic Board.

“During my time at Havebury, I have played major roles in both the operational and strategic boards, as well as chairing the Tenants’ Forum and sitting on the Neighbourhood Investment Panel and Complaints Panel. I have always taken a keen interest in Havebury from both a business and a tenant perspective.

“I was a nurse in the Women’s Royal Airforce, and also worked in the British High Commission in Nairobi, firstly in the Passport Section and then as PA to the Defence Advisor.”

The Housing Ombudsman Service published a new Complaints Handling Code in July 2020.

All landlords were required to self-assess and publish against this code by 31 December 2020. Our assessment of this is here https://www.havebury.com/wp-content/uploads/2020/12/Self-assessment-form-HHP.pdf

#Respecting #Engaging #Fair #Complaints