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Thinking about joining one of our Committees?

Thinking about joining one of our Committees?

If you are thinking of becoming a tenant member, this page should help you make up your mind!

Did you know that we manage over 6,800 homes for affordable rent and shared ownership in the East of England? Have you got time to make a difference to the 15,500 people living in Havebury housing?

Our tenants are at the heart of everything we do, as well as consulting you through surveys and focus groups we also have places for you to be a part of our committees.

We are looking for two tenants who want to become Operations Committee members, with the potential for one of them being appointed Chairperson and one tenant who would like to join our Development Committee.

This is a really exciting opportunity for you to help us shape our services and ensure that your voice is heard loud and clear in everything we do.

Does this sound like something you would be interested in? Below we have added some FAQs that should help you make up your mind!

  • What's involved?

    Our Board and Committees have between six and nine members, with a proportion of these being tenants. They meet up to five times a year, either through video conferencing or meeting at our main office in Bury St Edmunds.  Normally these meetings are between 5 pm and 7 pm on a weekday evening. You will need to allow some time for reading the papers as well as attending some occasional extra meetings. We hold two ‘away days’ with all our committees twice a year, usually on a Friday.

    We currently have vacancies available for:

    • One tenant member on the Development Committee
    • Two tenant members on the Operations Committee, with one of them being appointed Chairperson

    You can find more about our Governance Framework here.

  • What do they do?

    The role of our Development Committee is to oversee the delivery of the development strategy and development programme. The committee approved future schemes and scrutinises the delivery of the programme to ensure targets are met and quality standards are maintained. To find out more about the Development Committee, click here.

    Our Operations Committee focuses on performance, service delivery, neighbourhoods and tenant engagement. To find out more about the Operations Committee, click here.

  • What would I do?

    We send out a pack of papers, around a week before the meeting, and we ask that you read these carefully. You can ask us any questions in advance. We try to keep them straightforward and as short as possible, some areas can be more complex, but we will provide support and help to get you going. You’ll attend the meeting and will have a chance to either put your questions directly to the team or have questions that you have sent in advance answered.

  • Am I representing all tenants?

    This isn’t like being a local Councillor where you have a ‘patch’ or that you are there to represent individual tenant issues, or that you are expected to represent ‘all tenants’. We recognise that everyone is an individual. We just ask that you be yourself and think about your own experience as a tenant and how that might shape what we do. It’s an important point to note that this is not about specific personal issues, such as an ongoing repair or a neighbour problem you may be having, these are dealt with through our normal day-to-day services, or through our complaints process if it’s gone wrong.

  • What skills do I need?

    Basically, we just ask that you draw on your experience of being a tenant. It’s really helpful if you’ve got basic computer skills as you will be required to access and read papers online, we can help with equipment and support. If you’ve never taken part in a more formal meeting before again we can help support you in this role, it can be rather daunting at first, but everyone is very friendly and welcoming, and you’ll soon settle in.

    To view the role profile for Chairperson of the Operations Committee click here.

    To view the role profile to become a member of the Operations Committee click here.

    To view the role profile to become a member of the Development Committee click here.

  • Do I get paid?

    Yes, you do, it’s £4,000 per year, subject to tax. You will have to sign a Service Agreement and if you are on any form of welfare support you will need to declare this to the Department of Work and Pensions, for example. You can also claim expenses for any travel, including taxis and any childcare. Legally you would not be an ‘employee’ of Havebury and as such the legal status is slightly different. You will initially be appointed for a term of three years, which can be renewed for a further three years. The maximum an individual can serve is six years in total.

  • What checks do you do?

    We are required to carry out some basic checks, we need to ensure that you are fit to hold office, are not bankrupt or insolvent and have the capacity to carry out your duties.

  • Will I get training and support?

    Absolutely!  We have a full induction programme so you can get to know us and the teams at Havebury.  We have an ongoing in-house training programme covering topics from Lettings to Finance.  We also have access to a wide range of external training providers.  We can also offer you a Mentor.  We want you to feel comfortable and confident in your role, so will work with you until you are.

  • How much time is involved?

    Operations Committee meets up to six times a year, the meetings usually last for two hours in the evening.  Development Committee meets about four times a year and these meetings usually last for two hours in the afternoon.

    Plus additional time spent preparing for the meeting, reading papers and occasional other meetings with committee members and/or our team. We usually hold a couple of away days each year, usually on a Friday.  We have a corporate calendar set up for the year, so you will know exactly when meetings are well in advance.

  • I'm interested, what do I need to do?

    If this sounds like something you would be interested in, email us your details (name, address, contact information etc).

    We ask that you also add a paragraph or two outlining what you feel you have to offer us, plus any experience that you think might be relevant.

    It’s as simple as that!

    Click here to send us an email. 

    If we want to take it further we’ll give you a call and set up an opportunity to come and meet with us for an informal interview.


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The Housing Ombudsman Service published a new Complaints Handling Code in July 2020.

All landlords were required to self-assess and publish against this code by 31 December 2020. Our assessment of this is here https://www.havebury.com/wp-content/uploads/2020/12/Self-assessment-form-HHP.pdf

#Respecting #Engaging #Fair #Complaints