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Legal
See below to find out more about our legal obligations and policies:
Equality and Diversity
We recognise that our tenants and staff come from many ethnic, religious, socio-economic and cultural backgrounds, and will vary in their health, experiences, beliefs, genders and sexualities.
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Modern Slavery
Slavery and human trafficking are a hidden blight in society. As a socially responsible business, Havebury has a responsibility to be alert to the risks, however small, in our business and in the wider supply chain.
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Policies and Documents
Our legal policies and documents directly affect our residents or the neighbourhoods they live in. They are scrutinised regularly, with residents involved in the review of customer-related policies.
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Havebury’s self assessment against the Housing Ombudsman Service’s new Complaints Handling Code
The key areas of this are: Universal definition of a complaint Providing easy access to the complaints procedure and ensuring residents are aware of it, including their right to access the Housing Ombudsman Service The...
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Electrical Inspection and Rewiring Contract
This electrical inspection & rewiring contract is an OJEU contract, Restricted Procedure. It will be awarded on 60% Quality and 40% Price and consists of 2 Lots. ELECTRICAL INSPECTION AND REWIRING CONTRACT (2021-2024) The...
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The Housing Ombudsman Service published a new Complaints Handling Code in July 2020.
All landlords were required to self-assess and publish against this code by 31 December 2020. Our assessment of this is here https://www.havebury.com/wp-content/uploads/2020/12/Self-assessment-form-HHP.pdf
#Respecting #Engaging #Fair #Complaints