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Legal

Legal

See below to find out more about our legal obligations and policies:

Equality and Diversity

Equality and Diversity

We recognise that our tenants and staff come from many ethnic, religious, socio-economic and cultural backgrounds, and will vary in their health, experiences, beliefs, genders and sexualities.

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Modern Slavery

Modern Slavery

Slavery and human trafficking are a hidden blight in society. As a socially responsible business, Havebury has a responsibility to be alert to the risks, however small, in our business and in the wider supply chain.

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Policies and Documents

Policies and Documents

Our legal policies and documents directly affect our residents or the neighbourhoods they live in. They are scrutinised regularly, with residents involved in the review of customer-related policies.

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Corporate NEWS

Havebury’s self assessment against the Housing Ombudsman Service’s new Complaints Handling Code

The key areas of this are: Universal definition of a complaint Providing easy access to the complaints procedure and ensuring residents are aware of it, including their right to access the Housing Ombudsman Service The...

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Corporate NEWS

Electrical Inspection and Rewiring Contract

This electrical inspection & rewiring contract is an OJEU contract, Restricted Procedure. It will be awarded on 60% Quality and 40% Price and consists of 2 Lots. ELECTRICAL INSPECTION AND REWIRING CONTRACT (2021-2024) The...

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The Housing Ombudsman Service published a new Complaints Handling Code in July 2020.

All landlords were required to self-assess and publish against this code by 31 December 2020. Our assessment of this is here https://www.havebury.com/wp-content/uploads/2020/12/Self-assessment-form-HHP.pdf

#Respecting #Engaging #Fair #Complaints