Legal
See below to find out more about our legal obligations and policies:
Equality and Diversity
We recognise that our tenants and staff come from many ethnic, religious, socio-economic and cultural backgrounds, and will vary in their health, experiences, beliefs, genders and sexualities.
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Modern Slavery
Slavery and human trafficking are a hidden blight in society. As a socially responsible business, Havebury has a responsibility to be alert to the risks, however small, in our business and in the wider supply chain.
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Policies and Documents
Our legal policies and documents directly affect our residents or the neighbourhoods they live in. They are scrutinised regularly, with residents involved in the review of customer-related policies.
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Declarations of interest
It is incumbent upon Board members and employees to declare any interests that may have the potential to conflict with their duties and ‘declaration of interest’ is a standard agenda item at all our Board and Committee meetings.
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The Housing Ombudsman Service’s new Complaint Handling Code
The Housing Ombudsman Service published a new Complaint Handling Code in July 2020. In March 2022 this was refreshed, with a new Code going live from 1 April 2022. You can read more about...
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Join our Tenant Experience Committee
We’re in the exciting process of creating a new Tenant Experience Committee, which will operate at the heart of Havebury, reporting directly to our Board. The Committee will ensure that we’re all hearing your...
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