Tenant Experience Committee

Tenant Experience Committee

The Tenant Experience Committee is a committee of the Board whose purpose is to ensure the customer voice is heard when strategic and operational matters, which may affect Tenants and other members of the community, are considered by the Board or its committees.

Sara Garnham (Chair)

Sara Garnham (Chair)

“I bring experience from Executive and Non-Executive positions in public, private and third-sector organisations across various sectors including construction, housing, the hi-tech sector, education, care and the arts.

I am also actively involved in the local community in Cambridge.

I first got involved in housing as a charity Board member in the 1980s in Cambridge, leading the charity through an ambitious development programme. In 2006, I joined Hill Partnership as Business Development Director and I have continued my commitment to the social housing sector with various Housing Association Board roles.

I am also currently Chair of the Board at Hundred Houses Society in Cambridge.”

Alicia Mortlock (Vice Chair)

Alicia Mortlock (Vice Chair)

“I started life in a council property as did many of my contemporaries. For many of our parents, it was a stepping stone towards becoming homeowners as well as a safety net for those needing extra support. I am excited at the prospect of working with a forward-looking housing association to improve the lives of residents as well as extending the opportunities for people in Suffolk to become homeowners if they so wish.

I bring to the role, academic study in social policy and societal changes as well as a former career in community development work with a special interest in rural deprivation. In my spare time, I like to knit, crochet and sew; in the past, I was a professional knitter for some of the best-known designers in the UK and formerly had my own small business selling at craft markets.”

Tibbs Pinter

Tibbs Pinter

“I have been a Havebury tenant since 2001 and I was appointed to the Committee as one of the tenant representatives in October 2017. I run Suffolk Young People’s Health Project, a charity that provides services to improve the social, emotional, physical and mental health and well-being of young people.

I have previously worked for various local authorities. Over 15 years, I introduced projects to reduce the impact of street drinking, class-A drug use, on-street prostitution, and chaotic and complex lifestyles. ( also developed systems and projects to actively engage with local groups and communities to make neighbourhoods safer, cleaner and happier. I am very keen to represent Havebury tenants on the Tenant Engagement Committee.”

Wil Bryant

Wil Bryant

“I am currently the head of customer services and business development for Providor Ltd, one of the UK’s largest providers of domestic and non-domestic smart metering installations and solutions. I have been a board director of the Bury St Edmunds Business Improvement District since 2013 and vice chairman since 2014. I have served as a governor at Howard Middle School and Ickworth Park Primary, and worked in hospitality and property for a number of years. Born and raised in Bury St Edmunds, I have a passion for the town and the wider area. I live in Barrow with my amazing wife and two children. In my spare time, I play cricket and coach four to ten-year-olds from the area. I love travel and all things gastronomic.”

Keith Harris

Keith Harris

“I have been involved in housing associations for many years, and have been a Havebury tenant for nearly five years. I became involved in a couple of tenant forums which I found interesting and which encouraged me to apply for a role on Havebury’s Tenant Engagement Committee. My working career has involved 39 years in the domestic gas industry, serving many different councils and housing associations in a contractor capacity. As well as many years in the field, I also held management positions for many years. This gave me an insight into both sides of the fence. As a result, I am capable of basing decisions on factual evidence as well as holding my own in-depth investigations and making sound decisions.”

Adam Colby

Adam Colby

“I am an independent management consultant specialising in business transformation. I’ve worked with a range of different organisations including local and national housing associations. My first independent piece of work was with Havebury in 2013 which introduced me to the organisation and housing. It’s a fantastic organisation with good, clear social values at its heart. It’s great to be able to support them in the capacity of a non-executive director on the Board and Committees.”

Aleksandr Ovcerenko

Aleksandr Ovcerenko

“I am currently working as a multi-site account manager for a recruitment agency. I have nine years’ experience in people management, staff development, recruitment, customer service, and customer retention. I have good knowledge in health and safety, profitability and good negotiations skills.

Originally, I am from Latvia, father of a wonderful four-year old daughter and a husband to a highly driven wife. I came to Bury St Edmunds in 2010 and have never wanted to leave this beautiful and charming town. I became a Havebury tenant in 2019 and at the same time, I became a member of the Performance and Scrutiny Panel.

I have always been an active member of different panels and groups. When I was 13, I became a member of my school council, representing the interests of students, and also an active event organiser. At the age of 16, I became the Chair of the Commission for the Protection of Children of the Zemgale Suburb.

I am a big football fan and have a big interest in geopolicy.”