Performance
We are committed to delivering services right the first time. We regularly monitor our performance to identify ways we can improve in the future.
Our performance team
The team is responsible for a number of functions. These include corporate performance, customer feedback, customer satisfaction and research projects. Members also provide support to the Performance and Scrutiny Panel.
Our performance data
Our Strategic Board reviews our key performance indicators, while our Operational Board reviews our business critical indicators. These indicators tell us how well we are performing; click here to see our results. We also provide regular updates on our performance in Havebury News.
Complaints and compliments
We welcome all complaints and compliments about our staff and our service. Click here to find out more.
Complaints and Compliments
If you are unhappy with the service that you have received from us, please let us know.
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Performance and Complaints Review
This review helps us understand how we are performing compared to previous years.
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Self-assessment form
Here is our self-assessment against the Housing Ombudsman Complaint Handling Code
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STAR Survey
This is a tenant satisfaction survey which asks you six questions about how we're doing.
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Performance and Scrutiny panel
This panel independently reviews our performance and commissions service reviews if they see fit.
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Corporate reports
A look at our latest Annual Report and a summary of our Value for Money Statement.
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Domestic Abuse Housing Alliance (DAHA)
DAHA accreditation is the UK benchmark for how housing providers should respond to domestic abuse in the UK. It is the only project in the UK offering domestic abuse accreditation for the housing sector.
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Havebury Academy for Residents
Are you over 18? Do you rent one of our homes, or are you a shared owner? We have created a new Havebury Academy for Residents (Academy). The Academy is intended to ensure that our residents are ready and fully prepared to apply for positions on our Board and Tenant Experience Committee, as they become available.
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