The team is responsible for a number of functions. These include corporate performance, customer feedback, customer satisfaction and research projects. Members also provide support to the Performance and Scrutiny Panel.
Our Strategic Board reviews our key performance indicators, while our Operational Board reviews our business critical indicators. These indicators tell us how well we are performing; click here to see our results. We also provide regular updates on our performance in Havebury News.
We welcome all complaints and compliments about our staff and our service. Click here to find out more.
The Housing Ombudsman Service published a new Complaint Handling Code in July 2020. In March 2022 this was refreshed, with a new Code going live from 1 April 2022. You can read more about...Read full article