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Performance at Havebury

Performance at Havebury

Havebury is committed to delivering services right the first time and to monitoring our performance in order to identify improvements.

Performance at Havebury is vitally important to ensure we are doing right by our tenants and so that we can implement changes when they are needed.

Performance at Havebury – The Team

The team covers a number of functions including corporate performance, customer feedback, customer satisfaction and research projects. The team also provides support to the Performance and Scrutiny Panel.


Perfomance at Havebury – The Data

Havebury’s Strategic Board review a set of KPI’s and the Operational Board review the Business Critical Indicators every time they meet. The Boards decides which indicators are included in the report.A number of Performance Indicators are collected to measure how well Havebury is performing for its tenants, please click here to see how we are doing.

We also provide regular updates in Havebury News.


Contact Us

We hope you have been able to find all that you were looking for, however if you have suggestions on improving this page or information that you think could be useful to others, please let us know here!


Complaints and Compliments

We welcome suggestions about how we can improve and we appreciate both complaints and compliments about either our services or an employee.

Click here to find out more about Complaints and Compliments.

Complaints and Compliments

Complaints and Compliments

Got a complaint? We understand that things can sometimes go wrong. If you are unhappy with the service that you have received from us, please let us know. We can then try to put things right and improve our services in the future.

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Performance and Complaints Review

Performance and Complaints Review

The Performance & Complaints review allows Havebury to understand how we are performing against previous years. You can see more information below here.

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STAR Survey

STAR Survey

Our STAR Survey (Survey of Tenants and Residents) is a tenant satisfaction survey which asks you 6 core satisfaction questions.

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Performance and Scrutiny panel

Performance and Scrutiny panel

The purpose of this Panel is to provide a body to independently review Havebury’s performance and, where any areas cause concern, the Panel can commission a service review.

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Corporate reports 2018/2019

Corporate reports 2018/2019

A detailed insight into Havebury's Annual Report & Summary of the Value for Money Statement

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Community NEWS

Scams to be aware of…

Havebury are aware of scams that are currently happening in the local area and more broadly in the UK. We want to protect our tenants, families in the local area and the wider community....

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General News NEWS

Havebury House CLOSED for visitors

As of 20th March 2020, Havebury House will be closed for visitors. The safety of tenants, staff and external visitors is our priority but don’t worry, all our services are still operating, we just...

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Have you applied for the EU Settlement Scheme yet? 📄

If you're an EU, EEA or Swiss citizen, you and your family can apply to the EU Settlement Scheme to continue living in the UK after 30 June 2021. Find out more here https://www.gov.uk/settled-status-eu-citizens-families