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Performance

Performance

We are committed to delivering services right the first time. We regularly monitor our performance to identify ways we can improve in the future.

Our performance team

The team is responsible for a number of functions. These include corporate performance, customer feedback, customer satisfaction and research projects. Members also provide support to the Performance and Scrutiny Panel.


Our performance data

Our Strategic Board reviews our key performance indicators, while our Operational Board reviews our business critical indicators. These indicators tell us how well we are performing; click here to see our results. We also provide regular updates on our performance in Havebury News.


Complaints and compliments

We welcome all complaints and compliments about our staff and our service. Click here to find out more.

Complaints and Compliments

Complaints and Compliments

If you are unhappy with the service that you have received from us, please let us know.

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Performance and Complaints Review

Performance and Complaints Review

This review helps us understand how we are performing compared to previous years.

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STAR Survey

STAR Survey

This is a tenant satisfaction survey which asks you six questions about how we're doing.

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Performance and Scrutiny panel

Performance and Scrutiny panel

This panel independently reviews our performance and commissions service reviews if they see fit.

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Corporate reports

Corporate reports

A look at our latest Annual Report and a summary of our Value for Money Statement.

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Tenants NEWS

Coronavirus Outbreak: How to look after children and young people

Some children and young people, including those with additional needs and disabilities, may find it difficult to deal with things. For instance, some may worry about their health, their loved ones or have physical...

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General News NEWS

Contents Insurance – why is it important

As your landlord, Havebury does not provide contents insurance under the agreement you have with us. If something happens to destroy or damage your possessions, it can cost a lot of money to replace...

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Winter and generally cold weather can make some health problems worse and even lead to serious complications, especially if you are 65 or older, or if you have a long-term health condition.
Find out how to stay safe and well this winter https://www.havebury.com/2020/11/20/staying-safe-and-well-this-winter/ #NHS #staywell