Performance at Havebury is vitally important to ensure we are doing right by our tenants and so that we can implement changes when they are needed.
The team covers a number of functions including corporate performance, customer feedback, customer satisfaction and research projects. The team also provides support to the Performance and Scrutiny Panel.
Havebury’s Strategic Board review a set of KPI’s and the Operational Board review the Business Critical Indicators every time they meet. The Boards decides which indicators are included in the report.A number of Performance Indicators are collected to measure how well Havebury is performing for its tenants, please click here to see how we are doing.
We also provide regular updates in Havebury News.
We hope you have been able to find all that you were looking for, however if you have suggestions on improving this page or information that you think could be useful to others, please let us know here!
We welcome suggestions about how we can improve and we appreciate both complaints and compliments about either our services or an employee.
Click here to find out more about Complaints and Compliments.
Charity Work NEWS
Jail and Bail at Havebury Housing Partnership. On Friday 25th October at 8.30am Havebury’s Chief Executive, Andrew Smith left the Havebury offices in a police car. St Nicholas Hospice organised a ‘Jail and Bail’...Read full article