Performance

Performance

We are committed to delivering services right the first time. We regularly monitor our performance to identify ways we can improve in the future.

Complaints and Compliments

Complaints and Compliments

If you are unhappy with the service that you have received from us, please let us know.

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Self-assessment form

Self-assessment form

Here is our self-assessment against the Housing Ombudsman Complaint Handling Code

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Tenant Satisfaction Measures (TSMs)

Tenant Satisfaction Measures (TSMs)

These are twelve set questions that measures our performance and quality of services

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Performance and Scrutiny panel

Performance and Scrutiny panel

This panel independently reviews our performance and commissions service reviews if they see fit.

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Corporate reports

Corporate reports

A look at our latest Annual Report and a summary of our Value for Money Statement.

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Monthly performance

Monthly performance

Every month, we publish our performance from the previous month.

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General News NEWS

Summer Holiday activities 2024

The summer holidays are here and sometimes it can be really hard to know what to do with the children during the six-week break.

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Corporate NEWS

Meet Andrew Ward

Andrew is one of our Resident Experience Committee members.

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