The team is responsible for a number of functions. These include corporate performance, customer feedback, customer satisfaction and research projects. Members also provide support to the Performance and Scrutiny Panel.
Our Strategic Board reviews our key performance indicators, while our Operational Board reviews our business critical indicators. These indicators tell us how well we are performing; click here to see our results. We also provide regular updates on our performance in Havebury News.
We welcome all complaints and compliments about our staff and our service. Click here to find out more.
If you are unhappy with the service that you have received from us, please let us know.
Read MoreThis review helps us understand how we are performing compared to previous years.
Read MoreHere is our self-assessment against the Housing Ombudsman Complaint Handling Code
Read MoreThis is a tenant satisfaction survey which asks you six questions about how we're doing.
Read MoreThis panel independently reviews our performance and commissions service reviews if they see fit.
Read MoreA look at our latest Annual Report and a summary of our Value for Money Statement.
Read MoreTenants NEWS
In the spring 2023 edition of Havebury News, we set out how we were working to become Domestic Abuse Housing Alliance (DAHA) accredited. This is the only UK benchmark for how housing providers should respond to domestic abuse.
Read full articleGeneral News NEWS
This week is National Social Housing Safety & Compliance Week. Now in its third year, this week will see the launch of a new movement, ‘Together for Safety’.
Read full article