Performance

Performance

We are committed to delivering services right the first time. We regularly monitor our performance to identify ways we can improve in the future.

Complaints and Compliments

Complaints and Compliments

If you are unhappy with the service that you have received from us, please let us know.

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Self-assessment form

Self-assessment form

Here is our self-assessment against the Housing Ombudsman Complaint Handling Code

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Tenant Satisfaction Measures (TSMs)

Tenant Satisfaction Measures (TSMs)

These are twelve set questions that measures our performance and quality of services

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Performance and Scrutiny panel

Performance and Scrutiny panel

This panel independently reviews our performance and commissions service reviews if they see fit.

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Corporate reports

Corporate reports

A look at our latest Annual Report and a summary of our Value for Money Statement.

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Monthly performance

Monthly performance

Every month, we publish our performance from the previous month.

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Tenants NEWS

Our servicing contract

We’re pleased to announce that from 1 August 2024, Liberty Group will be working alongside us to deliver our servicing, repairs and installation contract.

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General News NEWS

Team training – Friday 28 June 2024

On Friday 28 June, our Neighbourhood and Estates team are training and won’t be available to take any incoming calls or emails on this day. The usual service will resume on Monday 1 July 2024.

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