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Performance at Havebury

Performance at Havebury

Havebury is committed to delivering services right the first time and to monitoring our performance in order to identify improvements.

Performance at Havebury is vitally important to ensure we are doing right by our tenants and so that we can implement changes when they are needed.

Performance at Havebury – The Team

The team covers a number of functions including corporate performance, customer feedback, customer satisfaction and research projects. The team also provides support to the Performance and Scrutiny Panel.


Perfomance at Havebury – The Data

Havebury’s Strategic Board review a set of KPI’s and the Operational Board review the Business Critical Indicators every time they meet. The Boards decides which indicators are included in the report.A number of Performance Indicators are collected to measure how well Havebury is performing for its tenants, please click here to see how we are doing.

We also provide regular updates in Havebury News.


Contact Us

We hope you have been able to find all that you were looking for, however if you have suggestions on improving this page or information that you think could be useful to others, please let us know here!


Complaints and Compliments

We welcome suggestions about how we can improve and we appreciate both complaints and compliments about either our services or an employee.

Click here to find out more about Complaints and Compliments.

Complaints and Compliments

Complaints and Compliments

Got a complaint? We understand that things can sometimes go wrong. If you are unhappy with the service that you have received from us, please let us know. We can then try to put things right and improve our services in the future.

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Performance and Complaints Review

Performance and Complaints Review

The Performance & Complaints review allows Havebury to understand how we are performing against previous years. You can see more information below here.

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STAR Survey

STAR Survey

Our STAR Survey (Survey of Tenants and Residents) is a tenant satisfaction survey which asks you 6 core satisfaction questions.

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Performance and Scrutiny panel

Performance and Scrutiny panel

The purpose of this Panel is to provide a body to independently review Havebury’s performance and, where any areas cause concern, the Panel can commission a service review.

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Corporate reports 2018/2019

Corporate reports 2018/2019

A detailed insight into Havebury's Annual Report & Summary of the Value for Money Statement

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General News NEWS

Self-employed? This information may help you!

If you have received a large sum of SEISS it could affect your future universal credit payments. Want to know if this will affect you? Please contact our Welfare and Benefits team, who will...

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General News NEWS

£150 grant off your council tax bill… Are you entitled?

The Government have issued Local Authorities with a Council Tax Hardship Fund. This is to reduce the Council Tax bill of liable working-age people. To qualify you will already receive means-tested Council Tax Reduction...

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Did you know… @AnglianWater have set up the £1million Anglian Water Positive Difference Fund during the Coronavirus lockdown to provide support for those in our region who need it the most.

You can find out more here https://www.anglianwater.co.uk/in-the-community/charity-work/positive-difference-fund/?fbclid=IwAR0C-wu5NJZwHO_sYTV7t_CdmUBDzUuFi50mPsLydwwWfOCOw37vCOy3gh4 #community #anglianwater