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Performance

Performance

We are committed to delivering services right the first time. We regularly monitor our performance to identify ways we can improve in the future.

Our performance team

The team is responsible for a number of functions. These include corporate performance, customer feedback, customer satisfaction and research projects. Members also provide support to the Performance and Scrutiny Panel.


Our performance data

Our Strategic Board reviews our key performance indicators, while our Operational Board reviews our business critical indicators. These indicators tell us how well we are performing; click here to see our results. We also provide regular updates on our performance in Havebury News.


Complaints and compliments

We welcome all complaints and compliments about our staff and our service. Click here to find out more.

Complaints and Compliments

Complaints and Compliments

If you are unhappy with the service that you have received from us, please let us know.

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Performance and Complaints Review

Performance and Complaints Review

This review helps us understand how we are performing compared to previous years.

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Self-assessment form

Self-assessment form

Here is our self-assessment against the Housing Ombudsman Complaint Handling Code

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STAR Survey

STAR Survey

This is a tenant satisfaction survey which asks you six questions about how we're doing.

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Performance and Scrutiny panel

Performance and Scrutiny panel

This panel independently reviews our performance and commissions service reviews if they see fit.

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Corporate reports

Corporate reports

A look at our latest Annual Report and a summary of our Value for Money Statement.

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General News NEWS

Havebury’s Emergency Repairs

We are temporarily removing the ability for you to book an emergency repair via myHavebury. We have identified some improvements we would like to make in terms of:  how you report repairs via myHavebury...

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Community NEWS

The Howard Estate Green Hearts – a community truly pulling together

Founder of The Howard Estate Green Hearts, John Chandler explained that tenants originally came together to create care packages for NHS staff during the first national lockdown last March. He said: “I run a...

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The Housing Ombudsman Service published a new Complaints Handling Code in July 2020.

All landlords were required to self-assess and publish against this code by 31 December 2020. Our assessment of this is here https://www.havebury.com/wp-content/uploads/2020/12/Self-assessment-form-HHP.pdf

#Respecting #Engaging #Fair #Complaints