We used to do this annually, but from December 2021, we started to complete this monthly. Initially, this was just via email, but in July, we also started undertaking these via telephone.
At the end of March 2023, we had received 903 responses.
In April 2023, we replaced our STAR surveys with Tenant Satisfaction Measures or TSMs. You can find out more about why here, and to see our current results click here.
