STAR Survey

Our Survey of Tenants and Residents (STAR) is a tenant satisfaction questionnaire which asks six questions about how we're doing.

The STAR survey enables us to measure tenant satisfaction. It also helps us benchmark our services against those of other housing associations so we can identify improvements.

Here are the results from our latest survey:

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Anna O'Halloran @TPASAnna·

December 2, 2020

Very pleased to be presenting ‘data into behaviour’ with @iamelliedarling & James from @tpasengland client @Havebury at #HMexperienceclub @HouseMarkLtd this morning. Building in #engagement & #voiceofthecustomer

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