The STAR survey enables us to measure tenant satisfaction. It also helps us benchmark our services against those of other housing associations so we can identify improvements.
Here are the results from our latest survey:
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The Housing Ombudsman Service published a new Complaints Handling Code in July 2020.
All landlords were required to self-assess and publish against this code by 31 December 2020. Our assessment of this is here https://www.havebury.com/wp-content/uploads/2020/12/Self-assessment-form-HHP.pdf
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