We know how important a repairs service is to you.

We want to provide a good service to ensure your homes are kept safe and in good order.

To do this, it’s important you allow our technicians, surveyors, and our contractors into your home to carry out repairs and inspections.

What is a repair?

For further detail of what repairs we will cover, please check your tenancy agreement or lease.

Generally, we will undertake repairs needed to the structure of your home, including roof’s, windows and walls, as well as items such as kitchens and bathrooms. We’re also responsible for the heating system in your home, as well as the electric wiring and sockets.

We won’t usually undertake repairs that are needed as a result of damage caused by you or a member of your household, even if they’re visiting.

How do I report a repair?

The best way to report a non-emergency repair, is to do this via myHavebury. Or contact us on 0300 3300 900.

I have an emergency repair to report – how do I do this?

An emergency repair is something that could affect the health and safety of residents, or cause significant damage to your home. To fix the immediate problem, we may carry out a temporary repair to make safe, then return at a later date to fix this problem more thoroughly.

Examples of emergency repairs include:

  • A total loss of electricity
  • Flood or leak
  • Blocked drains
  • Gas leaks

To report an emergency, please contact us on 0300 3300 900, any time of the day or night.

Defects and reporting

If you live in a newly built property you can still report any defects to us via myHavebury which is available on your laptop, tablet or mobile phone.

We will then pass your issue on to the developer who will contact you directly.

Alternatively, you can give us a call on 0300 3300 900. 

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