Your new home

Welcome to your new home

We want you to know what to expect when you rent a home from us, so we have created a leaflet and a video that highlights our commitments to you.

Here is a a video explaining a little bit more.

You can read through the leaflet here.

This leaflet reviews the video and includes additional information that will benefit your tenancy in the future.

If you need to speak to someone about anything you watched in the video or that you read here, please give us a call on 0300 3300 900.

Our phone lines are open Monday – Thursday 8.30 am – 5.00 pm and Friday 8.30 am – 4.00 pm.

If you have an emergency outside of these hours, please call the same number, and you will be put through to our out-of-hours service.

You can also find a list of contact details on our website

Did you know you can use myHavebury to report repairs, update your tenancy information and pay your rent 24 hours a day, seven days a week?

You can also contact us through our social media channels, Facebook, X and Instagram (during business hours) and via The Place, our online resident engagement platform.

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