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Neighbourhood standards

Neighbourhood standards

These documents are aimed at promoting an interest in community amongst our tenants, and fostering a 'good neighbour' ethos

Decent Neighbourhood Standard

This standard encourages all residents to take an interest in their neighbourhoods.

Decent Neighbourhood Standard

The Good Neighbour Charter

This is aimed at helping tenants understand their responsibilities as neighbours to one another.

Good Neighbourhood Charter

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The Housing Ombudsman Service published a new Complaints Handling Code in July 2020.

All landlords were required to self-assess and publish against this code by 31 December 2020. Our assessment of this is here https://www.havebury.com/wp-content/uploads/2020/12/Self-assessment-form-HHP.pdf

#Respecting #Engaging #Fair #Complaints