Get in touch 0300 3300 900

Paying your rent: how to make a payment

Paying your rent: how to make a payment

Find out one of the many ways you can make a payment below.

Direct Debit

You can pay any day over the phone on either a weekly, 2 weekly, 4 weekly or monthly basis. If you are the bank account holder, you can set up a Direct Debit with a member of the Income Team over the phone. If you would prefer, we can send you a Direct Debit Form to complete which will enable us to be able to take the money from your bank/building society account at the time you ask us to do so.

Pay by Credit or Debit Card

You can make payments, by just simply putting in your Payment Reference Number (PRN) To access the online service, click here.

Pay via Credit or Debit Card
Login & check your balance/statement

Click here if you have forgotten your Payment Reference Number (PRN) or account balance.


You can make a payment directly to your account using your smartphone. All you need to do is complete a brief registration online to activate the service.

Register for text payments


You can make payments using our dedicated AllPay App via your smartphone or tablet. You can find this in the Apple App store and Google Play app store under AllPay or scan the QR code shown here:

AllPay on the Apple App Store
AllPay on the Google Play Store


You can pay using our automated telephone line 24/7. All you need to do is call 0300 3300 900, select option 2, option 2, option 1 and quote your 19 digit Havebury Payment Card number and credit or debit card details.

Post Office and PayPoint

You can pay using your existing Havebury Payment card at a choice of locations across the UK, and abroad! This includes the Post Office and PayPoint.

Forgotten your details?

If you have forgotten your Payment Reference Number (PRN) or account balance, please login or register self service.

Self Service Login
Sign up for Self Service

Share with others

🎄🎁It's that time of the year again...🎄🎁

The Bury St Edmunds Annual Christmas Fayre is back again!

This year’s fayre starts at 12pm on Thursday 21 November with a children’s parade at 5.30pm and a spectacular firework display at 7.45pm. #christmas #burystedmunds