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Havebury has a fencing policy which clarifies our responsibilities in providing and maintaining fences around your home. You'll find the answers to some frequently asked questions below.

My fencing needs replacing. How long will this take?

Due to high demand, the average waiting time is approximately 12 months. However, this can vary depending on circumstances.

My fencing is dangerous and 12 months is too long to wait. What can I do?

The wellbeing of adults, children and pets in your garden is your responsibility. Havebury is not liable for any injury caused by fencing issues. If you consider the fence to be dangerous, please report a repair. One of our technicians will inspect the fence within four weeks and will advise whether we can make temporary repairs. We will also offer to remove the fence, but please note that we still may not replace the fence within 12 months.

What will my new fencing look like?

Havebury does not replace fences on a like-for-like basis. We will install 6ft timber fencing to public boundaries only, or a 3ft chain link with a 6ft privacy panel to dividing boundaries. We no longer offer the facility to pay to upgrade the fencing.

What happens if the fence is shared?

If your fence is shared with a homeowner, Havebury cannot force them to contribute to its replacement. In addition, no repair or replacement can take place without their consent. This is the legal advice from our solicitors. If the repair/replacement of the fence is made due to deliberate damage, the relevant party will be expected to pay for the works via a recharge.

Is the fencing policy the same for everyone?

Yes. It applies to all tenants regardless of age, gender, marital status, religion or income.

Am I able to carry out fencing works myself?

Yes. Please apply for permission from us before starting any works.

I’ve got more questions!

Email homeimprovements@havebury.com with any further queries.

Fencing Policy
Frequently asked questions

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The Housing Ombudsman Service published a new Complaints Handling Code in July 2020.

All landlords were required to self-assess and publish against this code by 31 December 2020. Our assessment of this is here https://www.havebury.com/wp-content/uploads/2020/12/Self-assessment-form-HHP.pdf

#Respecting #Engaging #Fair #Complaints