Covid-19 update – 19 July 2021
From 12 April we have recommenced our full responsive repairs service. We have made a number of changes, including enhanced personal protective equipment (PPE) and safe working practices, that go beyond the recommendations made by Public Health England.
We have categorised the time frame to complete these based on the severity, as well as the time it was originally reported.
Our technicians will contact you via telephone directly before your scheduled repair and will not arrive at your home without prior contact.
If you need to rearrange the appointment because you or a member of your family have COVID, or you have to self-isolate, or for any other reason, please call us and we’ll rearrange this appointment.
From 12 April we have also recommenced all of our internal repairs. This is in line with the Government advice, which identifies tenants are entitled to a “safe and well-maintained home”. For our organisation and our tenants, we have categorised repairs based upon severity and duration. We are initially seeking to introduce those works that will, if left longer, have a detrimental impact on the property and our residents.
It is important to note that you will still not be able to schedule repairs on myHavebury yet. We will update you when this feature becomes available again.
If you had a repair booked in with us that was postponed due to lockdown
Don’t worry, you don’t need to contact us – we will get in touch with you to rearrange this.
On the day of your scheduled repair, a member of the team will be in touch to ensure your household remains free of COVID symptoms. We will not arrive at your home without this contact.
If you need to rearrange your appointment for any reason, please call us and we’ll happily reschedule it for you.
Thank you for your continued patience and understanding during this time.
If you have an emergency repair, please call 0300 3300 900. These include:
- An uncontrollable leak
- Blocked drains
- Faulty electrics
- Gas leaks
- Carbon monoxide and smoke alarms sounding
- No heat or hot water
- Communal aerial/data systems failures
- Risk to tenant life
- Any work required for a property to become available as emergency accommodation
If you have an urgent or emergency repair and are self-isolating or have symptoms of Covid-19, our technicians can still carry out the works. They will take extra safety precautions and will be in full protective clothing. They will record any follow-on works and complete outstanding repairs at a later date. For more information, click here
You can call us 24 hours a day on 0300 3300 900, selecting options 2, 1 and 1. To find out how our services have changed during the pandemic, click here.
Additional Emergency contacts
Turn off the gas supply at the meter and call National Grid on 0800 111 999.
Turn the water off at the mains and call us on 0300 3300 900. For external water leaks, call Anglian Water on 0800 771 881.
If you have lost electrical power or have a problem with your supply, call UK Power Networks on 0800 783 8838.
To find out more about how we keep you safe in your home, click here.