We know how important a repairs service is to you.

We want to provide a good service to ensure your homes are kept safe and in good order.

To do this, it’s important you allow our technicians, surveyors, and our contractors into your home to carry out repairs and inspections.

Whilst we’re all learning to live with COVID-19, there are precautions we’re continuing to take which you can find out about here.

What is a repair?

For further detail of what repairs we will cover, please check your tenancy agreement or lease.

Generally, we will undertake repairs needed to the structure of your home, including roof’s, windows and walls, as well as items such as kitchens and bathrooms. We’re also responsible for the heating system in your home, as well as the electric wiring and sockets.

We won’t usually undertake repairs that are needed as a result of damage caused by you or a member of your household, even if they’re visiting.

I have an emergency repair to report – how do I do this?

To report an emergency, please contact us on 0300 3300 900, any time of the day or night. An emergency repair is something that could affect the health and safety of residents or cause significant damage to your home. To fix the immediate problem, we may carry out a temporary repair to make safe, then return at a later date to fix this problem more thoroughly.

Examples of emergency repairs include:

  • A total loss of electricity
  • Flood or leak
  • Blocked drains
  • Gas leaks
  • No heating or hot water
  • Carbon monoxide leaks
  • Blocked drains or toilets

Which repairs are my responsibility?

Your tenancy agreement or lease will set out which works are your responsibility. But these will generally be things such as decorating, bleeding radiators, changing lightbulbs, replacing lost keys and ensuring your home is kept well ventilated, to minimise condensation. It will also generally include repairs that are a result of damage or misuse.

How do I report a repair?

To report a repair, please contact 0300 3300 900 or report it via myHavebury.

What precautions are you taking, with COVID-19 still being a factor?

We would ask you to continue to wear a mask when our team members and/or contractors are in your home; and that you contact us to rearrange an appointment if you or a member have tested positive for COVID, or if you need to self-isolate.

Additional Emergency contacts

Gas leaks
Turn off the gas supply at the meter and call National Grid on 0800 111 999. 

Water leaks
Turn the water off at the mains and call us on 0300 3300 900. For external water leaks, call Anglian Water on 0800 771 881.

Electrical supply
If you have lost electrical power or have a problem with your supply, call UK Power Networks on 0800 783 8838.

To find out more about how we keep you safe in your home, click here.

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