Facebook      Twitter      Text to Speech      myHavebury

Get in touch 0300 3300 900

Repairs

Repairs

As your landlord, we are responsible for some of your home repairs and maintenance. Please get in touch if you need to contact us about a repair.

Covid-19 update – 6 January 2021

Routine repairs

If access is required to your homes, we have temporarily suspended our routine repairs service. If you have a pending appointment booked in with us, we will contact your shortly to cancel the appointment, this repair will then be added to a ‘repairs backlog’ list.

Once it is safe to do so, a member of our team will contact you to re-schedule this repair.

Any routine repairs made by telephone or via myHavebury during lockdown will be logged and added to the ‘repairs backlog’ list. As stated above, once it is safe to do so, we will contract you to book this appointment in at a time that suits you.

We will still be carrying out external repairs in line with our safe working practices.

We thank you for your patience and understanding during this time.


Emergency repairs

If you have an emergency repair, please call 0300 3300 900. These include:

  • Fire
  • Flooding
  • An uncontrollable leak
  • Blocked drains
  • Faulty electrics
  • Gas leaks
  • Carbon monoxide and smoke alarms sounding
  • No heat or hot water
  • Communal aerial/data systems failures
  • Risk to tenant life
  • Any work required for a property to become available as emergency accommodation

If you have an urgent or emergency repair and are self isolating or have symptoms of Covid-19, our technicians can still carry out the works. They will take extra safety precautions and will be in full protective clothing. They will record any follow-on works and complete outstanding repairs at a later date. For more information, click here

You can call us 24 hours a day on 0300 3300 900, selecting options 2, 1 and 1. To find out how our services have changed during the pandemic, click here.


Additional Emergency contacts

Gas leaks
Turn off the gas supply at the meter and call National Grid on 0800 111 999. 

Water leaks
Turn the water off at the mains and call us on 0300 3300 900. For external water leaks, call Anglian Water on 0800 771 881.

Electrical supply
If you have lost electrical power or have a problem with your supply, call UK Power Networks on 0800 783 8838.


To find out more about how we keep you safe in your home, click here.


Share with others

The Housing Ombudsman Service published a new Complaints Handling Code in July 2020.

All landlords were required to self-assess and publish against this code by 31 December 2020. Our assessment of this is here https://www.havebury.com/wp-content/uploads/2020/12/Self-assessment-form-HHP.pdf

#Respecting #Engaging #Fair #Complaints