Covid-19 update – 1 March 2021
From 1 March we made the decision to start carrying our routine repairs again.
To begin with, we will carry out those repair works that will, if left longer, have a detrimental impact on you and your home. We will continue to review this over the coming weeks and keep you updated.
To keep both you and our team safe we have enhanced our personal protective equipment (PPE) and safe working practices. These go beyond the recommendations made by Public Health England.
We have also categorised the time frame to complete repairs based on the severity, as well as the time it was originally reported.
If you had a repair booked in with us that was postponed due to lockdown
Don’t worry, you don’t need to contact us – we will get in touch with you to rearrange this.
On the day of your scheduled repair, a member of the team will be in touch to ensure your household remains free of COVID symptoms. We will not arrive at your home without this contact.
If you need to rearrange your appointment for any reason, please call us and we’ll happily reschedule it for you.
Thank you for your continued patience and understanding during this time.
If you have an emergency repair, please call 0300 3300 900. These include:
- An uncontrollable leak
- Blocked drains
- Faulty electrics
- Gas leaks
- Carbon monoxide and smoke alarms sounding
- No heat or hot water
- Communal aerial/data systems failures
- Risk to tenant life
- Any work required for a property to become available as emergency accommodation
If you have an urgent or emergency repair and are self-isolating or have symptoms of Covid-19, our technicians can still carry out the works. They will take extra safety precautions and will be in full protective clothing. They will record any follow-on works and complete outstanding repairs at a later date. For more information, click here
You can call us 24 hours a day on 0300 3300 900, selecting options 2, 1 and 1. To find out how our services have changed during the pandemic, click here.
Additional Emergency contacts
Turn off the gas supply at the meter and call National Grid on 0800 111 999.
Turn the water off at the mains and call us on 0300 3300 900. For external water leaks, call Anglian Water on 0800 771 881.
If you have lost electrical power or have a problem with your supply, call UK Power Networks on 0800 783 8838.
To find out more about how we keep you safe in your home, click here.