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Changes for older people

Changes for older people

The benefits system has changed for couples where one partner is of state pension age.

In the majority of cases, these couples cannot make a new claim for Housing Benefit or Pension Credit. Instead, they will need to claim Universal Credit if they require help with their housing costs.

However, those with existing claims will continue to be protected if there is no break in their claims. In addition, some exemptions do apply; for example, if they claim a severe disability premium.

A couple’s housing benefit may also be terminated once the older partner reaches state retirement age.

What should I do?

Each case is unique, and our benefits advisers can advise you on your own personal circumstances. Call 0300 3300 900, selecting options 2, 2 and 3 to speak to one of our team.

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The Housing Ombudsman Service published a new Complaints Handling Code in July 2020.

All landlords were required to self-assess and publish against this code by 31 December 2020. Our assessment of this is here https://www.havebury.com/wp-content/uploads/2020/12/Self-assessment-form-HHP.pdf

#Respecting #Engaging #Fair #Complaints