Full Service for Universal Credit is here!
Enter your postcode here to see whether you are eligible to go onto Full Service to claim Universal Credit instead of Housing Benefit.
It is important to note that the rent within Universal Credit will be paid to the claimant one month in arrears and they will now be responsible for sending Havebury their payment.
Our handy Universal Credit leaflet will give you details about Universal Credit and how it will affect you. You can also find Support Services in both Bury St Edmunds and Haverhill - read our guide for more information.
It may be six weeks before you receive a monthly payment of your personal allowance and rent. If you won't be able to pay your bills on time or feel that you will be under financial hardship, you will need to ask for an advance payment on your claim or at your first appointment at the job centre.
Important payment information
From now until April 5 2020, all Havebury tenants will be charged 53 weeks’ rent instead of the usual 52.
If you receive Universal Credit, your benefits are worked out on the basis of a 52-week year. This means that you will need to pay one week’s rent yourself before next April.
We recommend that you make small payments between now and next April to cover this extra week’s rent so that you are not left short at the end of the financial year. Your payment options can be found here.
- If your housing costs are currently paid directly to us, you will also be required to pay the extra week’s rent.
- If you pay by Direct Debit, you do not need to worry about the extra week, as your payments will have already been calculated to include this.
If you are unable to make these payments, please contact the Income Team for further advice on 0300 33 00 900, dialling Option 2, Option 2, Option 2. Alternatively, email firstname.lastname@example.org.
If you need help to make a Universal Credit claim, you can now call on Citizens Advice.
Through a new Government-funded scheme called Universal Support, you will receive all the help you need to receive and manage your payments. For more information, click here.
Click here for details for your nearest Citizens Advice in Bury St Edmunds, Haverhill, Brandon, Mildenhall and Newmarket. Alternatively, click here for Peterborough, here for Braintree, here for East Cambridgeshire and here for Ipswich.