Frequently Asked Questions
What do I do when I wish to move out of my property?
If you are moving to a property which is not owned by Havebury, you must complete and return a Termination of Tenancy form. Four weeks’ notice is required. A date and time your tenancy will end will be agreed.
In the event of a tenant's death, we also require four weeks’ notice. Please complete a Notice to Terminate Tenancy on Death of Tenant.
If you are transferring to another Havebury property, then it is not necessary to give us four weeks’ notice. Your application may be declined if your current property is not in a good condition or your account is in arrears.
Should you require further information, please contact our team at firstname.lastname@example.org.
What is service charge?
A Service Charge is a payment made by a tenant or homeowner towards the cost of providing and maintaining communal services associated with your property, such as grounds maintenance of communal space. This is an additional cost to any rent or ground rent that you may pay.
For more information, click here for information on our service charges
What are the implications of storing fuel at my home?
Storage of fuel at home or the workplace (unless specifically licensed) is restricted by law to either metal containers with a maximum capacity of 10 litres or approved plastic containers of a maximum 5 litres capacity. These containers should be designed for the purpose and must be fitted with a screw cap or closure to prevent leakage of liquid or vapour.
Petrol and diesel fuel should be stored in no more than two 10 litre metal containers or two 5 litre plastic containers. They should be clearly labelled as to their contents.
Petrol filling stations operate under license conditions, which do not allow drivers to dispense fuel into other types of container. At home, fuel containers must not be stored in living accommodation such as kitchens, living rooms and bedrooms or under staircases. Any storage place should be well away from living areas in case of fire and it should be secured, to protect against the possibility of vandalism or arson.
Suffolk Fire Service answers about 10,000 emergency calls a year and attends 8,500 emergencies. Of these, over 1200 are serious fires, including some 400 accidental fires in the home and 460 are serious road traffic collisions. Don’t become a part of these statistics!
How much rent should I be paying?
To find out how much rent you need to pay, sign up for access or log into the Self Service Portal.
If you are unsure of how much you should pay, please contact the Income Team at email@example.com.
If you experience any difficulties with your rent payments, please contact us at the earliest opportunity so that we can offer you advice on benefits and discuss arrangements to pay.
Can I please have some more information about Havebury fences?
Havebury has a fencing policy to clarify our responsibilities in providing and maintaining fences around your home.
Got a question about fencing? Please contact the team at firstname.lastname@example.org.
If you have any questions you would like answered that you think may help out other tenants, please email email@example.com