Your feedback is helping improve our approach to dealing with anti-social behaviour (ASB) reports. We want your home and neighbourhood to be a safe place to live. We understand the impact ASB can have on you and your family, and alongside the police, we play an active role in addressing this.
We wanted you to tell us how you feel about our current policy. Had we missed anything that you think should be included? Can we do something better?
49 residents completed the survey, with 59% of respondents saying that it’s clear from our policy, our website, and the information provided what is and is not ASB, and 22% of respondents who have previously reported ASB to us felt we replied in a timely manner.
Here is some of the feedback:
“The current problems we have are being dealt with by a brilliant staff member, but the whole process is prolonged. I’m aware of the hoops that must be gone through and due process, but it turns into months of disruption”.
“The main area of improvement I feel is to be listened to and believed. It has certainly not felt that way, and I
personally have felt belittled at times”.
“Listen and make the people who are suffering ASB the priority.”
“Having had quite a bit of contact with you, we have been happy with how everything has been dealt with, so thank you”.
“The process was okay, but I think you should work better with social services, police, and courts to improve the
quality of staff training.”
“Now that Scarlett has taken over my case, I couldn’t ask for a more professional person to look after me and my dog. She has gone above and beyond for me, and I am so grateful to her.”
Following your feedback and further conversations with residents, we updated our policy in June 2024. We have
introduced a new team leader review of all ASB cases, which increases oversight and support.
We have also:
- Introduced a settling-in visit for new residents so we can identify support needs and tenancy risks earlier.
- Improved mandatory training for our Neighbourhood and Estates team.
- Continued our work with partner agencies through multi-agency ASB partnership meetings.
- Worked on a tailored response to each individual and their needs through launching our Attitudes, Respect and Rights commitment.
- Introduced a survey to all residents whose ASB cases have been open for 28 days to see how we can improve the outcome.
You can read our updated policy here.