Book follow on visits direct with the tenant if, parts are readily available, and you are the only technician required.

If works require multiple trades/access equipment or unusual materials advise the tenant that the works will be booked in with them later (SLA to call back with an appointment?) – Put back job as Out of scope/follow on works.

In future, access equipment (tower scaffolds etc) and heavy plant (concrete mixers, breakers) will need to be ordered on Connect – Buildbase who will be working closely with our schedulers will then co-ordinate delivery on the day of arranged appointment for works.

Call Buildbase and arrange for collection from the appropriate place.

There is a timber mill on-site at Buildbase in Haverhill, if you know the measurements required you can add to notes on Connect or call Buildbase. They can then cut the material accordingly, this may be useful for lengths of worktop to save waste and manual handling on site.

Our first instruction must always be to inform Buildbase so materials can be delivered, if not possible, and only then would it be acceptable to collect from store.

Yes, if only if necessary, they can be utilised as a last resort. Kirk will provide a list of stores and locations.

The Falcon garages are to be returned for letting out, in the short term we will keep one open but only till arrangements in place with Buildbase.

Yes, van stocks can be varied, but we wish to keep as streamlined and consistent as much as possible.

Kirk confirmed McAlpine waste pipes and fittings will be provided and other specifications agreed through user groups on an ongoing basis so new products can also be trialled.

The app will apply to the van, if you change vans temporarily you can type in the van registration to log onto what is provided in that vehicle.

As part of the van fleet procurement we will consider the type of van and the racking arrangements for all vans plus van stocks will be weighed prior to implementation.

Yes, all vans will be refitted with new stock, so we know exactly what is on your van and on the app. You will receive an invited appointment to attend at Haverhill Buildbase to have your stock changed over.

The pop-ups in Bury St Edmunds and Stanton will contain OOH materials and plant plus materials commonly used by technicians but are not their primary trade. This stock will develop as we move forward and understand our demand better in that area.

The roof tiles we know will be required will be moved to Buildbase in Haverhill. If you require some, take a pic and send it to Buildbase who will then deliver it to you. This may be added into pop-ups too.

We have an ongoing Havebury project team that consists of co-ordinators and technicians, click their names to send them an email.

Andy O’Flaherty

Dave Phillips

John Quinn and Paul Dawson represent all trades and both repairs and voids.

In the short term, if materials are required such as multiple sheets of ply, Buildbase will have employees who live locally on call to open store up at any time.

You will need to contact Buildbase who will update the system to reflect the change of material and ensure counts are correct on your van.