The TSMs are set questions: there are twelve ‘tenant perception’ (TP) questions we will ask you, and ten we will answer. The ones we answer relate to the number of health and safety checks we undertook and complaints and antisocial behaviour cases we handled.
These will allow you to see our performance and quality of services and how we manage our homes and neighbourhoods.
Acuity Research & Practice conduct these surveys on our behalf. They are specialists in resident satisfaction surveys and benchmarking. They’ve supported the social housing sector for over 27 years and help organisations like us improve services and better understand resident views.
Each month, Acuity will contact a small number of residents and invite them to take part in a short survey. This may be through:
- Telephone interview: You may receive a call from one of Acuity’s interviewers. The survey takes around 10 minutes to complete.
- Online survey: Some residents may receive an email with a link to complete the survey online.
Acuity will only contact residents between 9:00am and 8:00pm Monday to Friday, and 10:00am to 6:00pm on Saturdays. They allow the phone to ring for at least 25 seconds to make sure there’s enough time to answer.
If you receive a call, it will come from 01284 662034. If you miss the call and ring back, you’ll hear a recorded message explaining the reason for contact.
Below are our results from April 2026.
So far, we have surveyed:
- 61 residents in rented homes
- 0 of our shared owners.
