The TSMs are set questions: there are twelve ‘tenant perception’ (TP) questions we will ask you, and ten we will answer. The ones we answer relate to the number of health and safety checks we undertook and complaints and antisocial behaviour cases we handled.

These will allow you to see our performance and quality of services and how we manage our homes and neighbourhoods.

Below, you can see our tenant satisfaction measures (TSMs) from April 2025 to January 2026, we will update these on a monthly basis.

You can read our 2024 – 25 results here.

So far, we have surveyed:

Residents

Shared owners

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