Contact Havebury Housing

Get in touch with our team 24 hours a day by calling: 0300 3300900

Here you will find all the ways you can contact Havebury Housing Partnership.

Please note: Calls may be recorded for training and security purposes.

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Our opening hours

Monday to Thursday 8.30am to 5pm
Friday 8.30am to 4pm
Weekends Closed
Bank holidays Closed

FROM 20TH MARCH 2020

The reception at Havebury House will be closed from the above date.

The welfare of our staff, tenants and external visitors is our main priority and with this in mind, we ask you to please not visit the Havebury offices. We do, however, encourage you to get in touch with us via phone, email or social media

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Email us at:

For Repairs please email repairs@havebury.com

For moving in and out of your home or garage please email movinghome@havebury.com

For queries on your rent accounts please email: myaccount@havebury.com

For Anti Social Behaviour, Mutual Exchanges, Tenancy Changes or Grounds Maintenance queries, please email myarea@havebury.com

For Gas and Electrical servicing please email heatingservicing@havebury.com

For Shared Ownership or Right to Buy/Acquire enquiries please email homeownership@havebury.com

For improvements to your home please email home.improvements@havebury.com

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Contact us via social media:

Click here to message us via Facebook. 

Click here to message us via Twitter. 

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Write to us at:

Havebury House, Western Way, Bury St Edmunds, Suffolk, IP33 3SP
Please note, during the uncertain times of COVID-19, there may be a delay in sending and receiving letters. 

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Emergencies 0300 3300900

Please only use this number for real emergencies, out of office hours. You can find full details of the service provided in your Tenants’ Handbook.  Using the emergency service for non-emergency repairs may result in a financial charge being made against the tenant.

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Electrical problems or gas leaks

If you smell gas or think you have a gas leak, please call the free Transco emergency line immediately on 0800 111 999. If you have lost electrical power or have a problem with your electricity supply, call TXU Energy on 0800 783 8838.

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Tenancy and Estates

If you have an issue with your tenancy, an ASB case you want to report or something to do with the area you live in, please contact the Tenancy and Estates team;

Or by calling 0300 3300 900 option 2, and 3 for My Area OR 0300 3300 900 option 2, and 4 for My Tenancy.

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Repairs

Did you know you can report repairs to us 24 hours a day, 7 days a week using the myHavebury App, you can find out more about it here.

You can call the dedicated repairs team on 0300 3300 900 option, 2,1,1

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Compliments & complaints

We understand that things can sometimes go wrong. If you are unhappy with the service that you have received from us, please let us know. We can then try to put things right and improve our services in the future.

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Reporting hate crime

Suffolk Hate Crime Service supports victims and families of hate crimes and hate incidents.  The team aims to raise awareness of hate crime and its effects as well as increasing reporting of hate crime across the whole of Suffolk.

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Press contacts

If you have a press enquiry, please contact:

Hayley Lambert, Communications Co-ordinator
Phone 01284 722032 or email hayley.lambert@havebury.com

Public Relations Agency
Contact Mosaic Publicity on 01206 841933

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Company registration details

The Havebury Housing Partnership is a charitable registered society. Under the Co-operative and Community Benefit Societies Act 2014 (7648) regulated by the Regulator of Social Housing (LH4339). Registered office: Havebury House, Western Way, Bury St Edmunds, Suffolk, IP33 3SP.

Havebury is also a Member of the National Housing Federation.