Contact us

You can contact us 24 hours a day on 0300 3300 900.

Covid-19 update

The welfare of our staff, tenants and visitors is our main priority during the pandemic. As a result, our Bury St Edmunds office is currently closed. You can still contact us via phone, email or social media. Please note, all calls are recorded for training, quality and security purposes.

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Our opening hours

Monday to Thursday: 8.30am to 5pm
Friday: 8.30am to 4pm
Weekends and bank holidays: Closed

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Below you will find the contact details of the relevant departments at Havebury.

Communications

Our communications team deal with; online customer service, marketing and PR and press enquiries. You can contact them via email Communications@havebury.com

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Customer Experience Team

We understand that things can sometimes go wrong. If you are unhappy with the service that you have received from us, please let our Customer Experience Team know so that we can help you. You can email them at feedback@havebury.com

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Development

Our development team is in charge of all new and current developments that are happening within the area. You can contact them on Development@havebury.com

You can also contact the team on 0300 3300 900, selecting options 2, 1 and 1. Please note, all calls are recorded for training, quality and security purposes.

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Development Resident Services

The Development Resident Services team take care of all matters of Home Ownership including; right to buy, right to acquire and Shared Ownership opportunities (both resale and new developments). You can contact the team on homeownership@havebury.com

If you are interested in registering for a new build property for Shared Ownership in your area you can email sales@havebury.com

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Emergencies

0300 3300 900

Please only use this number for real emergencies, during out of office hours. You can find full details of the service provided in your Tenants’ Handbook. Using the emergency service for non-emergency matters may result in a financial charge being made against you. Please note, all calls are recorded for training, quality and security purposes.

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Heating Services

The heating services team take care of gas and electrical servicing, from booking in your annual gas service to sorting out electrical wiring. You can contact them on the email below heatingservicing@havebury.com

If you smell gas please call the free National Gas Emergency Service immediately on 0800 111 999.

You can also call our Heating Services department on 0300 3300 900, selecting options 2, 1 and 3. Please note, all calls are recorded for training, quality and security purposes.

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Home Improvements

If you are looking to contact the team involved in project/scheme works please use the email home.improvements@havebury.com

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Income Team

Looking for advice regarding your rent, payments or universal credit? Please contact the income team who will be more than happy to help myaccount@havebury.com

You can also contact the team on 0300 3300 900, selecting options 2, 1 and 3. Please note, all calls are recorded for training, quality and security purposes.

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Repairs

Our repairs team is on hand to deal with your responsive repair requests including permissions for alterations.

You can report repairs to us 24 hours a day, 7 days a week using the myHavebury App. Alternatively, call the repairs team on 0300 3300 900, selecting options 2, 1 and 1. Please note, all calls are recorded for training, quality and security purposes.

Or you can email repairs@havebury.com

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Supported/independent living

Our supported and independent living teams take charge of supported housing, gardening and the decorating scheme. If you are looking to speak to a member of the supported team please email supportedteam@havebury.com Or if you or someone you know is interested in finding out more about our independent living schemes please email independentliving@havebury.com

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Tayfen House

Tayfen house provides support to homeless people aged between 18 and 65. You can contact the team via email tayfen@havebury.com or you can call them on 01284 725487. Please note, all calls are recorded for training, quality and security purposes.

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Tenancy and Estates

For matters concerning anti-social behaviour, mutual exchanges, tenancy changes (including births, marriages and deed paper work), grounds maintenance, email myarea@havebury.com. You can also call 0300 3300 900, selecting options 2 and 3 for My Area or options 2 and 4 for My Tenancy. Please note, all calls are recorded for training, quality and security purposes.

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Voids and Allocations

Should you wish to contact us about a void property or garage or terminate an existing contract with us please email movinghome@havebury.com

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Social media

Facebook 

Twitter 

Instagram

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Postal address:

Havebury House,
Western Way,
Bury St Edmunds,
Suffolk,
IP33 3SP

Please note that there may be a delay in sending and receiving letters.

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Registration details

Havebury Housing Partnership is a charitable registered society under the Co-operative and Community Benefit Societies Act 2014 (7648) regulated by the Regulator of Social Housing (LH4339). Registered office: Havebury House, Western Way, Bury St Edmunds, Suffolk, IP33 3SP. Havebury is also a member of the National Housing Federation.