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Get in touch 0300 3300 900

Contact us

You can contact us 24 hours a day on 0300 3300 900.

Covid-19 update

The welfare of our staff, tenants and visitors is our main priority during the pandemic. As a result, our Bury St Edmunds office is currently closed. You can still contact us via phone, email or social media. Calls may be recorded for training and security purposes.

Our opening hours

Monday to Thursday: 8.30am to 5pm
Friday: 8.30am to 4pm
Weekends and bank holidays: Closed








Social media:




Postal address:

Havebury House,
Western Way,
Bury St Edmunds,
IP33 3SP

Please note that there may be a delay in sending and receiving letters.

Tenancy and Estates

For matters concerning anti-social behaviour, mutual exchanges, tenancy changes, grounds maintenance, email myarea@havebury.com. You can also call 0300 3300 900, selecting options 2 and 3 for My Area or options 2 and 4 for My Tenancy.


You can report repairs to us 24 hours a day, 7 days a week using the myHavebury App. Alternatively, call the repairs team on 0300 3300 900, selecting options 2, 1 and 1.


0300 3300 900

Please only use this number for real emergencies, during out of office hours. You can find full details of the service provided in your Tenants’ Handbook. Using the emergency service for non-emergency matters may result in a financial charge being made against you.

Gas leaks

Call the free National Gas Emergency Service immediately on 0800 111 999.

Electrical problems

Call UK Power Networks on 0800 783 8838.


We understand that things can sometimes go wrong. If you are unhappy with the service that you have received from us, please let us know. We can then try to put things right and improve our services in the future.


If you have a press enquiry, please contact:

Hayley Lambert, Communications Co-ordinator
hayley.lambert@havebury.com | 01284 722032
Mosaic Publicity, PR Agency 
01206 841933

Registration details

Havebury Housing Partnership is a charitable registered society under the Co-operative and Community Benefit Societies Act 2014 (7648) regulated by the Regulator of Social Housing (LH4339). Registered office: Havebury House, Western Way, Bury St Edmunds, Suffolk, IP33 3SP. Havebury is also a member of the National Housing Federation.


Welcome to Day 3 of our Christmas Competition!

All you need to do is guess the missing lyric from this song!

Enter your guesses below and be sure to tag a friend and spread a little festive magic 🎄

Find out more here https://www.havebury.com/2020/12/01/guess-the-missing-christmas-lyric/