The welfare of our staff, tenants and visitors is our main priority during the pandemic. As a result, our Bury St Edmunds office is currently closed. You can still contact us via phone, email or social media. Please note, all calls are recorded for training, quality and security purposes.
Monday to Thursday: 8.30am to 5pm
Friday: 8.30am to 4pm
Weekends and bank holidays: Closed
You can tell us what you need 24/7 via myHavebury. Over 50% of households already have an account with us. You can download myHavebury here or the app store, or simply type my.havebury.com into your browser. You can then:
Below you will find the contact details of the relevant departments at Havebury.
We understand that things can sometimes go wrong.
What is a complaint?
We define a complaint as an expression of dissatisfaction about the standard of service, actions, or lack of action by the organisation or its employees, contractors, or other representatives.
You may feel that we have:
What is not a complaint?
The following issues are not considered to be complaints:
If you are unhappy with the service that you have received from us, please let our Customer Experience Team know so that we can help you. You can email them on firstname.lastname@example.org
Our development team is in charge of all new and current developments that are happening within the area. You can contact them on Development@havebury.com
You can also contact the team on 0300 3300 900, selecting options 3 and 2. Please note, all calls are recorded for training, quality and security purposes.
Please only use this number for real emergencies, during out of office hours. You can find full details of the service provided in your Tenants’ Handbook. Using the emergency service for non-emergency matters may result in a financial charge being made against you. Please note, all calls are recorded for training, quality and security purposes.
The heating services team take care of gas and electrical servicing, from booking in your annual gas service to sorting out electrical wiring. You can contact them on the email below email@example.com
You can also call our Heating Services department on 0300 3300 900, selecting options 1, 2 and 1. Please note, all calls are recorded for training, quality and security purposes.
If you smell gas please call the free National Gas Emergency Service immediately on 0800 111 999.
If you are looking to contact the team involved in project/scheme works please use the email firstname.lastname@example.org
You can also call our Home Improvement department on 0300 3300 900, selecting options 1, 2 and 3. Please note, all calls are recorded for training, quality and security purposes.
The Home Ownership team take care of all matters of Home Ownership including; right to buy, right to acquire and Shared Ownership opportunities (both resale and new developments). You can contact the team on email@example.com or 01284 722199
You can manage your account and make payments 24/7 using the myHavebury app but if you are looking for advice regarding your rent, payments or universal credit please contact the income team who will be more than happy to help on firstname.lastname@example.org
You can also contact the team on 0300 3300 900, selecting options 2 and 1 for our Income team or 2, 1 and 3 for our Welfare and Benefits team. Please note, all calls are recorded for training, quality and security purposes.
Our communications team deal with; online customer service, marketing and PR and press enquiries. You can contact them via email email@example.com
Our repairs team is on hand to deal with your responsive repair requests including permissions for alterations.
You can report repairs to us 24 hours a day, 7 days a week using the myHavebury App. Alternatively, call the repairs team on 0300 3300 900, selecting options 1 and 1. Please note, all calls are recorded for training, quality and security purposes.
Or you can email firstname.lastname@example.org
Our supported and independent living teams take charge of supported housing, gardening and the decorating scheme. If you are looking to speak to a member of the supported team please email email@example.com, Or if you or someone you know is interested in finding out more about our independent living schemes please email firstname.lastname@example.org
Should you wish to speak with someone in this department please call 0300 3300 900.
Tayfen house provides support to homeless people aged between 18 and 65. You can contact the team via email email@example.com or you can call them on 01284 725487. Please note, all calls are recorded for training, quality and security purposes.
For matters concerning anti-social behaviour, mutual exchanges, tenancy changes (including births, marriages and deed paper work) and grounds maintenance please email firstname.lastname@example.org. You can also call 0300 3300 900, selecting options 2 and 2 for the tenancy and estates teams. Please note, all calls are recorded for training, quality and security purposes.
Did you know you can now use myHavebury to report the following;
Please note if you are emailing the Tenancy and Estates team, it may take up to ten working days for someone to get back to you.
Should you wish to contact us about a void property please call 0300 3300 900, options, 2 and 3 or you can email email@example.com
If you are wishing to apply for a garage or terminate your existing contract with us please click here.
You can also let us know you wish to end your tenancy or terminate your garage contract with us via myHavebury, just visit my.havebury.com
Bury St Edmunds,
Please note that there may be a delay in sending and receiving letters.
Havebury Housing Partnership is a charitable registered society under the Co-operative and Community Benefit Societies Act 2014 (7648) regulated by the Regulator of Social Housing (LH4339). Registered office: Havebury House, Western Way, Bury St Edmunds, Suffolk, IP33 3SP. Havebury is also a member of the National Housing Federation.