Get in touch 0300 3300 900
Contact us
You can contact us 24 hours a day on 0300 3300 900.
Covid-19 update
The welfare of our staff, tenants and visitors is our main priority during the pandemic. As a result, our Bury St Edmunds office is currently closed. You can still contact us via phone, email or social media. Please note, all calls are recorded for training and security purposes.
Our opening hours
Monday to Thursday: 8.30am to 5pm
Friday: 8.30am to 4pm
Weekends and bank holidays: Closed
Email:
home.improvements@havebury.com
Social media:
Postal address:
Havebury House,
Western Way,
Bury St Edmunds,
Suffolk,
IP33 3SP
Please note that there may be a delay in sending and receiving letters.
Tenancy and Estates
For matters concerning anti-social behaviour, mutual exchanges, tenancy changes, grounds maintenance, email myarea@havebury.com. You can also call 0300 3300 900, selecting options 2 and 3 for My Area or options 2 and 4 for My Tenancy. Please note, all calls are recorded for training and security purposes.
Repairs
You can report repairs to us 24 hours a day, 7 days a week using the myHavebury App. Alternatively, call the repairs team on 0300 3300 900, selecting options 2, 1 and 1. Please note, all calls are recorded for training and security purposes.
Emergencies
0300 3300 900
Please only use this number for real emergencies, during out of office hours. You can find full details of the service provided in your Tenants’ Handbook. Using the emergency service for non-emergency matters may result in a financial charge being made against you. Please note, all calls are recorded for training and security purposes.
Gas leaks
Call the free National Gas Emergency Service immediately on 0800 111 999.
Electrical problems
Call UK Power Networks on 0800 783 8838.
Complaints
We understand that things can sometimes go wrong. If you are unhappy with the service that you have received from us, please let us know. We can then try to put things right and improve our services in the future.
Media
If you have a press enquiry, please contact:
Hayley Lambert, Communications Co-ordinator
hayley.lambert@havebury.com | 01284 722032
Mosaic Publicity, PR Agency
01206 841933
Registration details
Havebury Housing Partnership is a charitable registered society under the Co-operative and Community Benefit Societies Act 2014 (7648) regulated by the Regulator of Social Housing (LH4339). Registered office: Havebury House, Western Way, Bury St Edmunds, Suffolk, IP33 3SP. Havebury is also a member of the National Housing Federation.
The Housing Ombudsman Service published a new Complaints Handling Code in July 2020.
All landlords were required to self-assess and publish against this code by 31 December 2020. Our assessment of this is here https://www.havebury.com/wp-content/uploads/2020/12/Self-assessment-form-HHP.pdf
#Respecting #Engaging #Fair #Complaints