Monday to Thursday: 8.30 am to 5 pm
Friday: 8.30 am to 4 pm
Weekends and bank holidays: Closed
You can tell us what you need 24/7 via myHavebury. Over 50% of households already have an account with us. You can download myHavebury here or via the app store, or simply type my.havebury.com into your browser. You can then:
Below you will find the contact details of the relevant departments at Havebury.
We understand that things can sometimes go wrong.
What is a complaint?
We define a complaint as an expression of dissatisfaction about the standard of service, actions, or lack of action by the organisation or its employees, contractors, or other representatives.
You may feel that we have:
What is not a complaint?
The following issues are not considered to be complaints:
If you are unhappy with the service that you have received from us, please let our Customer Experience team know so that we can help you. You can email them on email@example.com
Our Development team is in charge of all new and current developments that are happening within the area. You can contact them via firstname.lastname@example.org
You can also contact the team on 0300 3300 900, selecting options 3 and 2. Please note, all calls are recorded for training, quality and security purposes.
Please only use this number for real emergencies, during out-of-office hours. You can find full details of the service provided in your Tenants’ Handbook. Using the emergency service for non-emergency matters may result in a financial charge being made against you. Please note, all calls are recorded for training, quality and security purposes.
The Heating Services team take care of gas and electrical servicing, from booking your annual gas service to sorting out electrical wiring. You can contact them by emailing email@example.com
You can call the team on 0300 3300 900, selecting options 1, 2 and 1. Please note, all calls are recorded for training, quality and security purposes.
If you smell gas, please call the free National Gas Emergency Service immediately on 0800 111 999.
The Home Ownership team take care of all matters of home ownership including; right to buy, right to acquire and shared ownership opportunities (both resale and new developments). You can contact the team on firstname.lastname@example.org or 01284 722199
You can manage your account and make payments 24/7 using the myHavebury app. If you are looking for advice regarding your rent, payments or universal credit, contact the Income team who will be more than happy to help on email@example.com
You can also contact the team on 0300 3300 900, selecting options 2 and 1 for our Income team or 2, 1 and 3 for our Welfare and Benefits team. Please note, all calls are recorded for training, quality and security purposes.
Our Communications team deal with; online customer service, marketing, PR and press enquiries. You can contact them via email firstname.lastname@example.org
If you require any of our communications in another language, please email email@example.com or call 0300 3300 900 and ask for Hayley Lambert.
Our Repairs team is on hand to deal with your responsive repair requests including permissions for alterations.
You can report repairs to us 24 hours a day, seven days a week using the myHavebury App. Alternatively, call the Repairs team on 0300 3300 900, selecting options 1 and 1. Please note, all calls are recorded for training, quality and security purposes.
Or you can email firstname.lastname@example.org
Our Supported and Independent Living team take charge of supported housing, gardening and the decorating scheme. If you are looking to speak to a member of the team, please email email@example.com, If you or someone you know is interested in finding out more about our independent living schemes, please email firstname.lastname@example.org
Should you wish to speak with someone in this team, please call 0300 3300 900.
Tayfen House provides support to homeless people aged between 18 and 65. You can contact the team via email email@example.com or you can call them on 01284 725487. Please note, all calls are recorded for training, quality and security purposes.
For matters concerning anti-social behaviour, mutual exchanges, tenancy changes (including births, marriages and deed paperwork) and grounds maintenance, please email firstname.lastname@example.org. You can also call 0300 3300 900, selecting options 2 and 2 for the Tenancy and Estates teams. Please note, all calls are recorded for training, quality and security purposes.
Did you know you can now use myHavebury to report the following;
Please note if you are emailing the Tenancy and Estates team, it may take up to ten working days for someone to get back to you.
Should you wish to contact us about a void property, please call 0300 3300 900, options, 2 and 3 or you can email email@example.com
If you are wishing to apply for a garage or terminate your existing contract with us, please click here.
You can also let us know if you wish to end your tenancy or terminate your garage contract with us via myHavebury, just visit my.havebury.com
Bury St Edmunds,
Please note that there may be a delay in sending and receiving letters.
Havebury Housing Partnership is a charitable registered society under the Co-operative and Community Benefit Societies Act 2014 (7648) regulated by the Regulator of Social Housing (LH4339). Registered office: Havebury House, Western Way, Bury St Edmunds, Suffolk, IP33 3SP. Havebury is also a member of the National Housing Federation.