The welfare of our staff, tenants and visitors is our main priority during the pandemic. As a result, our Bury St Edmunds office is currently closed. You can still contact us via phone, email or social media. Please note, all calls are recorded for training and security purposes.
Monday to Thursday: 8.30am to 5pm
Friday: 8.30am to 4pm
Weekends and bank holidays: Closed
Bury St Edmunds,
Please note that there may be a delay in sending and receiving letters.
For matters concerning anti-social behaviour, mutual exchanges, tenancy changes, grounds maintenance, email firstname.lastname@example.org. You can also call 0300 3300 900, selecting options 2 and 3 for My Area or options 2 and 4 for My Tenancy. Please note, all calls are recorded for training and security purposes.
You can report repairs to us 24 hours a day, 7 days a week using the myHavebury App. Alternatively, call the repairs team on 0300 3300 900, selecting options 2, 1 and 1. Please note, all calls are recorded for training and security purposes.
Please only use this number for real emergencies, during out of office hours. You can find full details of the service provided in your Tenants’ Handbook. Using the emergency service for non-emergency matters may result in a financial charge being made against you. Please note, all calls are recorded for training and security purposes.
Call the free National Gas Emergency Service immediately on 0800 111 999.
Call UK Power Networks on 0800 783 8838.
We understand that things can sometimes go wrong. If you are unhappy with the service that you have received from us, please let us know. We can then try to put things right and improve our services in the future.
If you have a press enquiry, please contact:
Havebury Housing Partnership is a charitable registered society under the Co-operative and Community Benefit Societies Act 2014 (7648) regulated by the Regulator of Social Housing (LH4339). Registered office: Havebury House, Western Way, Bury St Edmunds, Suffolk, IP33 3SP. Havebury is also a member of the National Housing Federation.