Contact Havebury Housing

Get in touch with our team 24 hours a day by calling: 0300 3300900

Please note: Calls may be recorded for training and security purposes.

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Our opening hours

Monday to Thursday 8.30am to 5pm
Friday 8.30am to 4pm
Weekends Closed
Bank holidays Closed

Please note, you may receive a short satisfaction survey, by telephone, about the service you received; the answers you give will help shape our services.
If you do not wish to take part, please let us know when you contact us. 

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Write to us at:

Havebury House, Western Way, Bury St Edmunds, Suffolk, IP33 3SP

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Emergencies & repairs 0300 3300900

This number is only to be used for real emergencies, out of office hours. Full details of the service provided can be found in your Tenants’ Handbook.  Using the emergency service for non-emergency repairs may result in a financial charge being made against the tenant.

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Electrical problems or gas leaks

If you smell gas or think you have a gas leak, please call the free Transco emergency line immediately on 0800 111 999. If you have lost electrical power or have a problem with your electricity supply, call TXU Energy on 0800 783 8838.

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Compliments & complaints

We understand that things can sometimes go wrong. If you are unhappy with the service that you have received from us, please let us know. We can then try to put things right and improve our services in the future.

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Reporting hate crime

Suffolk Hate Crime Service supports victims and families of hate crimes and hate incidents.  The team aims to raise awareness of hate crime and its effects as well as increasing reporting of hate crime across the whole of Suffolk.

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Press contacts

If you have a press enquiry, please contact:

Hayley Lambert, Communications Co-ordinator
Phone 01284 722032 or email hayley.lambert@havebury.com

Public Relations Agency
Contact Mosaic Publicity on 01206 841933

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Company registration details

The Havebury Housing Partnership is a charitable registered society under the Co-operative and Community Benefit Societies Act 2014 (7648) regulated by the Regulator of Social Housing (LH4339). Registered office: Havebury House, Western Way, Bury St Edmunds, Suffolk, IP33 3SP.

Havebury is also a Member of the National Housing Federation.