Find out how to make a complaint or provide a compliment.

Discover how you can pay your rent online, on the phone or in person.

Find out how you can report a repair or discuss an ongoing one.

Find out how we deal with anti-social behaviour issues in our communities.

Whats New

Festive opening hours

The festive season is fast approaching. Here is a reminder of our opening hours. If you have an emergency during this time, please call 0300 3300 900 and you’ll be transferred to our out-of-hours team.

Unless noted below, our usual working hours will apply during the festive period.

Wednesday 24 December CLOSED

Thursday 25 December CHRISTMAS DAY

Friday 26 December BOXING DAY

Wednesday 31 December CLOSED

Thursday 1 January NEW YEAR’S DAY

These dates also apply to our social media channels.

Engage With Us

Get involved in what’s happening at Havebury.

Have your say and make a difference!

Next Event: Resident drop-in

Haverhill Arts Centre, High Street, Haverhill, CB9 8AR
Thursday 29 January 2026
17.30 – 19.00

The Place

Have your voice heard. Complete surveys, polls and find out what we do with your feedback.

Damp and mould

If you’ve noticed damp, mould or condensation in your home. Find out here how you can report it to us.

Find a home

We don’t hold a waiting list for our homes, all of our nominations come from local authorities. Find out more here.