Find out how to make a complaint or provide a compliment.

Discover how you can pay your rent online, on the phone or in person.

Find out how you can report a repair or discuss an ongoing one.

Find out how we deal with anti-social behaviour issues in our communities.

getting to know you

Our resident survey

We want to make sure every resident receives the best possible service from us. To help us do this, it’s useful to understand a little more about you and your household. For example, if you let us know about a disability, medical condition or accessibility need, we can tailor our services to ensure they’re as accessible and supportive as possible.

We know that sharing personal information can feel sensitive, and we want to reassure you that your responses will only be used to help us improve our services. Of course, it’s completely your choice. If you’d rather not share this information, that’s fine too, just let us know, and we’ll add an ‘opt-out’ note to your record.

Engage With Us

Get involved in what’s happening at Havebury.

Have your say and make a difference!

Next Event: Resident drop-in

Havebury House, Western Way, Bury St Edmunds, IP33 3SP
Tuesday 17 February 2026
17.30 – 19.00

The Place

Have your voice heard. Complete surveys, polls and find out what we do with your feedback.

Damp and mould

If you’ve noticed damp, mould or condensation in your home. Find out here how you can report it to us.

Find a home

We don’t hold a waiting list for our homes, all of our nominations come from local authorities. Find out more here.