We’re reviewing how we look after and invest in your homes and communities. This includes:
- Your neighbourhoods and communities
- Making a difference in our communities through social value
We’d really like your feedback to help shape these plans, and there will be other opportunities in the future to give feedback or get involved, also.
To help you complete the survey, here’s a bit more information about each area:
Your neighbourhood and communities
Safe, welcoming neighbourhoods are just as important as good homes.
Our Neighbourhood and Estates team works closely with partners, including local councils and the police, to help prevent and tackle anti-social behaviour. Our rangers are also regularly out and about in your communities.
We’ll also work with managing agents, if they’re responsible for communal maintenance and upkeep.
Last year, we carried out 26 neighbourhood check-ins and delivered 7 environmental improvement projects to help keep communities clean, safe and pleasant places to live.
We also brought our Grounds Maintenance team in-house two years ago. Since then, satisfaction in this area has increased by 16%.
Making a difference in our communities through social value
Social value is about the positive difference we can make beyond our usual landlord services, and we’d really value your thoughts on what more we can do in this area.
We already support our residents and communities in a number of ways, including:
- Our apprenticeship scheme, which offers career opportunities and helps people build practical skills
- Community Investment Grants, which support local projects in our communities
- Working with our contractors to fund additional projects that benefit residents. For example, last year our contractor E.ON upgraded the kitchen at our homeless hostel, Lucy Adams House, which has made a real difference for the residents living there
Alongside this, our Financial Inclusion team works with residents (including shared owners) and local organisations to help maximise income and provide support where it’s needed. We also support local food banks, including Gatehouse and Reach, to help reduce food poverty.
We’ve also been talking to residents about what more we could do.
At a recent Resident Experience Committee meeting, suggestions included recycling laptops for residents and creating more opportunities around employment and volunteering, especially for younger residents.
These are all things that can help our residents and communities thrive.
Your feedback is important to us, and it really does shape how we deliver our services.
Please take a few minutes to share your views by completing the survey below. As a thank you for your time, you’ll be entered into our prize draw to win a £250 shopping voucher of your choice.
All responses will be kept confidential and used solely to improve our services.
Please complete this survey by 30 May.