Our Grounds Maintenance team works hard all year round to keep our neighbourhoods clean, safe, and welcoming. From grass cutting to hedge trimming and cleaning communal areas, our teams do their best to ensure every area is maintained regularly and to a high standard.
If you see our teams out and about, please feel free to stop and speak to them if you have any concerns. They’ll always do their best to help and make sure issues are resolved.
Cyclical Grounds Maintenance
Summer schedule
- Grass cutting (cut & collect) – every three weeks
- Grass cutting (cut & drop) – every four weeks
- Grass cutting (rough grass) – every 12 weeks
- Hardstandings – every four weeks
- Shrub beds & soft standings – every eight weeks
During the summer, you may see areas of grass that look a little longer, or it may look as if we have missed some parts. Don’t worry, this is not the case. We don’t like to cut wildflowers when they are flowering, as it disrupts bees and other wildlife. We’ll cut them once the season has finished.
Winter schedule
- Hedge cutting (amenity) – every 28 weeks
- Hedge cutting (conservation) – once a year
- Riparian management – every 28 weeks (or as required)
- Wildlife corridor – every 28 weeks
Cleansing
- All tasks – every 4 weeks (or as required)
Reactive Maintenance
Sometimes issues come up outside of the scheduled works. Our teams aim to respond as quickly as possible:
- Reactive Grounds Maintenance – Within 5 days (We’ll confirm if any follow-on appointment is required after the initial visit.)
- Reactive Cleaning – Within 5 days (We’ll confirm if any follow-on appointment is required after the initial visit.)
- Sharps Removal – Within 24 hours (Resolution will be as soon as reasonably practicable.)
Reporting issues
If you have an issue you’d like to report, you can:
- Log it via our resident app, myHavebury
- Email us at myarea@havebury.com
- Call our Neighbourhood and Estates team on 0300 3300 900 and enter extension number 7333 when prompted.