Our Supported Housing Advisors are here to make sure every resident can live as safely, comfortably, and independently as possible. Whether it’s offering advice, connecting you with the right services, or simply being a friendly point of contact, our team is here to help you get the most out of your home and community.
What do our team want to achieve?
Support independence – Empowering residents with the right guidance and information to live confidently and independently.
Helping tenancies succeed – Providing support around health, wellbeing, social care, and more to help residents maintain their homes and live well.
Recognise when extra help is needed – Identifying and acting on any concerns where a resident may be struggling.
Building trusted relationships – Offering reassurance, understanding, and practical assistance to those with vulnerabilities.
Connecting residents with the right support – We work closely with local services and agencies to build strong support networks around our residents.
Promote safety and wellbeing – Including safeguarding and domestic abuse awareness and support
How we can help
Our Supported Housing Advisors can offer a wide range of support, including:
- Home visits, calls or emails to assess any support needs
- Referrals and signposting to other agencies and support services
- Completing Personal Emergency Evacuation Plans (PEEPs) for residents who may need help leaving their home in an emergency
- Organising and attending scheme visits and coffee mornings
- Monitoring emergency pull cords and “I’m OK today” systems, and responding when help is needed
- Support with gardening or decorating schemes (subject to eligibility)
- Advice on aids and adaptations to help you live safely and comfortably
- Guidance and assistance with Homelink applications and bidding
- Delivering and programming emergency pendants for scheme residents
- Helping with Independent Living scheme suitability checks, viewings and sign-ups
- Settling-in visits for new residents who may need a little extra support
- Making safeguarding referrals where needed
- Supporting residents with low-level hoarding
- Helping build trust with residents who feel anxious about allowing access for repairs or visits
- Providing small-scale financial support through our support fund
If you’re not sure whether we can help, just ask. If we can’t help directly, we’ll do our best to find someone who can.
Contact us
If you need to speak to a member of the team you can email: independentliving@havebury.com or call 0300 3300 900 choosing options 3, 4, then 2.